Senior Manager - Product Development, Speed and Fulfillment

Description

As a Senior Manager - Product Development, you are responsible for owning the speed and fulfillment strategy for SendCutSend orders. Speed is core to our brand, and you are responsible for driving the roadmap and the business outcomes to ensure we are always getting faster. You define the problems before the spec exists, make the scope and timing tradeoffs yourself, and align R&D, Engineering, User Research, Marketing, Industrial Design, and Operations to see it through. You engage with all levels of SCS, from production to CEO, to ensure your product area is world class.

Why SendCutSend?

SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of seven facilities located in Nevada, Kentucky, Texas, and Pennsylvania.

Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you!

What you’ll do

• Own the strategy, roadmap and execution for how orders move through SendCutSend's factory network, from "ready to cut" to "shipped"
• Spend real time on the floor with site leaders. A feature isn't done until the floor uses it and the metric moves.
• Own the promise engine: lead times, ship dates, and how we commit dates to customers. Make on-time shipping the area's core metric and hold the team to it.
• Own the “Expedite” program, which allows customers to pay more to get parts faster (including “order by noon, get it by noon”)
• Own how SCS can leverage its entire network to get orders load balanced more efficiently across the US.
• Identify where orders get stuck or ship late today, and define automated solutions to fix it via our app
• Act as bar raiser during design and engineering reviews of new product creation and launch.
• Define success metrics before launch, instrument for them, and hold the area accountable afterward — including reworking or killing what underperforms
• Align Engineering, Operations, Design, and Research through written reasoning and evidence rather than authority, resolving ambiguity instead of escalating it
• Raise the bar for the product team by mentoring PMs, improving how decisions get documented, and setting the standard for product thinking
• Perform other related duties as assigned

Minimum Qualifications

• A deep understanding of how scheduling, capacity and fulfillment work on a production floor, and how they can be automated via software
• A proven track record of adding order to chaos in a rapidly scaling operations environment. You’ve made the system faster as complexity and volume went up.
• 7+ years in product or program management, including 3+ years owning a product area independently and scaling it
• Track record presenting product strategy directly to executive leadership and defending it under scrutiny
• Demonstrated track record shipping software products end to end — from problem definition through launch, iteration, and measured outcomes
• Technical fluency sufficient to engage engineers credibly on architecture and implementation tradeoffs, scope alternatives, and challenge estimates
• Data fluency — able to pull and interrogate your own data (SQL or equivalent), define success metrics, and defend a decision with evidence rather than anecdote
• Exceptional written communication — able to compress ambiguous problems into narrative documents that drive decisions, not status updates

Preferred Qualifications

• SendCutSend customer
• Experience in manufacturing, logistics or other relevant fields to load balancing.
• Bachelor's degree in a technical or related field, or equivalent practical experience
• Experience supporting products through development, production or launch cycles

Essential Physical Requirements

• Employee must establish and maintain a dedicated, safe, confidential, and ergonomic home workspace
• Ability to sit and work at a computer for extended periods of time
• Ability to use a computer, phone, and other standard office equipment for remote work

Work Environment

• Frequent travel to company facilities to support projects and product launches
• Fast-paced, collaborative environment working across multiple teams and locations
• May include exposure to production areas with machinery, noise, and temperature variation
• This role works across both office and work-from-home settings

Benefits

• Health, Vision & Dental Insurance
• 401(k) match up to 4%
• Paid time off
• 6 Company-Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
• Short-Term Disability
• Safety Shoe Voucher
• Employee Discounts!