Senior Manager, Quality Assurance

Your Opportunity as the Senior Manager Quality Assurance - Uncrustables

This role is critical to ensure our Frozen Handheld & Spreads plants consistently meet our high standards for food safety and quality, as well as regulatory and customer requirements. You will lead quality assurance efforts across three sandwich manufacturing facilities and R&D pilot plant, balancing strategic oversight with hands-on project execution. Success in this role requires adaptability, attention to detail, and the ability to lead through influence.

Location: Orville. OH Corporate

Work Arrangements:

· Hybrid – onsite a minimum of 9 days a month, primarily during core weeks as determined by the Company; maybe more as business need requires

· Flexibility to work outside of core hours, flow to the work, and travel to support plant / bakery issues as needed

· Travel – up to 35% annually

· Typically requires working 45+ hours per week, including on call

In this role you will:

· Provide leadership through being the primary liaison between Corporate QA and Uncrustables manufacturing facilities

· Assure the manufacturing facilities are in compliance with JMS Quality and Food safety policies and procedures; all Federal, State and local regulatory requirements including Food Safety Modernization Act (FSMA) and Global Food Safety Initiative (GFSI) and any other applicable certifications.

· Drive and support each facility’s Operational Excellence (OpsEx) journey with quality loss elimination tasks by supporting the use of Quality Pillar tools and the integration within other OpsEx Pillars.

· Responsible for the development and mentorship of the plant JMS QA managers and their teams as well as one salaried direct report.

· Conduct/Lead 19 Key Element operational QA audits with JMS CQA team and follow up with plant teams on identified gaps and corrective/preventative actions (CAPA).

· Lead/participate as CQA representative in improvement projects with Uncrustables plant teams and our cross functional partners (R&D, TSO, Engineering, etc.)

· Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics

· Provide technical support to the manufacturing plants and R&D as it relates to, but not limited to, quality and food safety requirements.

· Assist in the management of plant quality non-conformances and escalations with the goal of investigating root cause and implementing corrective/preventative actions to prevent incident reoccurrence.

· Collaborate with Plant Managers, Ops VP/Directors to build predictive quality into the manufacturing process.

· Participate on the corporate crisis team, as needed.

What we are looking for:

Minimum Requirements:

· A bachelor's degree

· 7 years of progressive quality and food safety experience

· 2 years of experience in manufacturing setting

· Experience working with at least 2 distinct product types

· Demonstrated people management experience (small to mid-size teams) and the ability to lead and work in a cross-functional and team-oriented environment

· Strong knowledge of quality assurance, food manufacturing, packaging, processing and distribution; USDA HACCP, FDA FSMA, GFSI (BRCGS)

Additional skills and experience that we think would make someone successful in this role:

· Bachelor's degree in Food Science, Biology, Microbiology or related scientific degree

· Previous experience in low-moisture ready-to-eat (RTE) foods (strongly preferred)

· Previous experience in bread manufacturing with focus in bread quality

· Strong quantitative and qualitative assessment skills, critical thinking skills and the ability to constructively challenge ideas and assumptions

· Proven capabilities in project management with ability to lead multiple and concurrent projects

· Preventive Controls Qualified Individual (human food) or HACCP experience

· Takes initiative, manages time effectively, and is motivated to achieve goals without constant oversight. You’re proactive in identifying opportunities and solving problems independently.

· Thrives in a dynamic environment and is comfortable navigating change. Whether it's shifting priorities or new technologies, you remain flexible and focused.

· Demonstrated high level of organizational skills and ability

· Proven ability to develop written tools, Policies, SOPs.

· Demonstrated ability with continuous improvement

· Demonstrated ability to work in cross-functional & team-oriented environment with multiple disciplines while providing leadership through influence rather than authority

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

Where Talent Thrives and Community Grows

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

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What Makes Us Unique

At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs.

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The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.