Senior Manager, Sales Operations (Contract, Leave Coverage)

Senior Manager, Sales Operations (Contract, Leave Coverage)
Location: Remote, Full Time, US | Reports to: Senior Director, Sales
Duration: Contract, approximately 6-7 months (November 2026 - May 2027)

About us:
We were founded in 1996 with a mission to create clean, clinically proven skincare powered by the sea. Female-founded, rooted in California (distributed workforce, Venice CA office), inspired by the ocean, wellness and sustainability.

About the role:
Leave coverage contract (approx. Nov 2026 - May 2027). Step into an established role and keep the Wholesale business running without disruption, owning account and SKU setup, retailer systems, order and inventory management, and cross-functional execution across retail partners including Ulta, Nordstrom, and specialty and international accounts. Must hit the ground running with hands-on beauty retailer operations experience.

Responsibilities:
- Primary day-to-day liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing.
- Wholesale process and project manager for product lifecycle changes (launches, reformulations, name changes, discontinuations, price changes); own timelines and task tracking in Asana.
- Lead commercial setup for new accounts and SKUs, including item setup and new account setup in NetSuite and Shopify.
- Own retailer portals and systems: SPS Commerce, Novi, Syndigo, Provenance, Intertrade.
- Partner with Trade Marketing on retailer product detail pages and manage the Canto wholesale asset portal.
- Oversee end-to-end order management, out-of-stock/back-in-stock communication, delivery changes and Ulta OFR adjustments.
- Resolve EDI and SPS item errors and maintain retailer cross-references.
- Create Wholesale GWP SKUs per SOP and coordinate sampling.
- Liaison for retailer sustainability/compliance programs (Ulta Conscious Beauty, Grove, MECCA), WERCs, Novi, SDS/MSDS.
- Lead special projects: subscription boxes, corporate gifting, bulk orders, Wholesale Shopify portal.
- Monitor ratings and reviews (Bazaarvoice, PowerReviews/Ulta) and share insights.
- Manage recurring Wholesale vendor/tool charges and reconciliation with Finance.
- Troubleshoot operational issues, document SOPs and use AI tools to build efficient workflows.
- Complete structured knowledge transfer and keep trackers/SOPs current for a seamless handback.

Requirements:
- 3+ years in account management, retail operations, or sales support, preferably beauty, personal care, or CPG.
- Ramps quickly and works independently; prior contract or leave-coverage experience a plus.
- Direct experience with major beauty retailers (Ulta, Nordstrom, Sephora) and their vendor portals, item setup and compliance.
- Working knowledge of EDI (SPS Commerce preferred), ERP (NetSuite preferred), Shopify B2B; Syndigo a plus.
- Strong timeline management and attention to detail; strong written and verbal communication.
- Analytical: revenue and forecast trackers, sales and inventory performance.
- Excel/Google Sheets, Slides, Google Suite, Asana; PowerBI preferred.
- Uses AI tools or strongly willing to learn.
- Must work 9am-6pm within US Pacific-Eastern time zones. No visa sponsorship.
- Available to start early November 2026 for knowledge transfer and commit through June 2027.

Skills

3+ years in account management, retail operations or sales support in beauty, personal care or CPG. Direct experience with Ulta and Nordstrom (required) and their vendor portals, item setup and compliance. EDI (SPS Commerce), ERP (NetSuite) and Shopify B2B. Able to ramp quickly and work independently. Available to start early November 2026 and commit through May/June 2027.

9am-6pm US Pacific to Eastern time zones, Monday-Friday

Sephora experience. Syndigo or other content syndication platforms. Experience using AI tools to improve workflows.

SPS Commerce, NetSuite, Shopify B2B, Syndigo, Novi, Asana, Canto, Excel/Google Sheets, Google Suite, PowerBI (preferred)