Senior Manager, Website Experience & Operations

Senior Manager, Website Experience & Operations

Location: Lake Mary, FL (Hybrid)
Position Type: Full-Time

About The IIA

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, standards, and professional resources.

Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

Why Join The IIA?

The IIA is undergoing an exciting digital and marketing transformation, including a comprehensive redesign of its public website and an upgrade to Optimizely CMS 13.

This is an opportunity to play a key leadership role in modernizing our digital experience, improving how members and global audiences engage with The IIA, and building a stronger foundation for our online presence.

You'll collaborate with Marketing, Technology, UX, content teams, business stakeholders, and external partners to deliver a high-impact digital transformation initiative.

Position Summary

The IIA is seeking an experienced, highly organized Senior Manager, Website Experience & Operations to lead the business-side coordination and operational execution of our enterprise website redesign and CMS modernization initiative.

This role will oversee integrated project planning, stakeholder engagement, content coordination, UX and design reviews, partner deliverables, and executive reporting. Working closely with the Product Manager responsible for technical delivery, the Senior Manager will ensure that business and technical workstreams remain aligned throughout the project lifecycle.

The ideal candidate brings strong experience in website project management, digital transformation, content migration, cross-functional program delivery, and stakeholder management, with the ability to influence teams, manage competing priorities, and drive accountability without direct authority.

What You'll Do

Website Redesign & Digital Project Management

• Lead cross-functional coordination for the enterprise website redesign and Optimizely CMS 13 upgrade.

• Develop and maintain integrated project plans, including milestones, timelines, deliverables, dependencies, and key decisions.

• Partner with the technical Product Manager to align business and technology workstreams and ensure coordinated execution.

• Coordinate activities across discovery, UX design, content development, SEO, accessibility, implementation, testing, launch, and post-launch stabilization.

• Identify project risks, resource constraints, and scheduling challenges, developing mitigation plans and escalating issues when necessary.

Website Content Strategy & Migration Coordination

• Coordinate large-scale website content reviews, rewrites, approvals, and migration readiness.

• Manage content assignments, ownership, deadlines, review cycles, and publication requirements.

• Partner with content owners, subject-matter experts, regional teams, and department leaders to ensure timely completion of deliverables.

• Track content progress, resolve operational bottlenecks, and escalate outstanding approvals or dependencies.

• Support consistent content quality, governance, and readiness throughout the website transformation.

UX, Design & External Partner Coordination

• Coordinate UX discovery, audience research, customer journeys, information architecture, navigation, and sitemap reviews.

• Facilitate stakeholder feedback on wireframes, prototypes, visual designs, and usability testing.

• Consolidate feedback, document decisions, and coordinate approvals across business and technical stakeholders.

• Track agency and implementation partner deliverables, timelines, and dependencies.

• Collaborate with UX, Marketing, Brand, content, and Technology teams to support a cohesive website experience.

Cross-Functional Leadership & Stakeholder Management

• Serve as a primary coordination point for business stakeholders, department leaders, regional teams, and external partners.

• Facilitate planning meetings, project reviews, stakeholder discussions, and leadership updates.

• Drive accountability for assigned deliverables, decisions, and project milestones.

• Build collaborative relationships across teams and influence outcomes without direct reporting authority.

• Proactively communicate risks, changes, and priorities to maintain project alignment.

Project Governance, Reporting & Continuous Improvement

• Establish effective project communication, governance, and reporting processes.

• Prepare executive-ready status reports, meeting agendas, pre-reads, decision logs, and action trackers.

• Maintain visibility into project progress, milestones, dependencies, risks, and resource needs.

• Identify opportunities to improve workflows, stakeholder coordination, and project execution.

• Ensure leadership has timely, accurate information to support decisions and remove obstacles.

Qualifications

Required Qualifications

• Bachelor's degree in Business, Information Systems, Marketing, Communications, or a related field, or equivalent practical experience.

• 5+ years of experience managing complex, cross-functional digital, website, marketing, or transformation projects.

• Demonstrated experience coordinating large-scale website content reviews, rewriting, migration, or publishing initiatives.

• Experience managing integrated project plans, timelines, milestones, dependencies, and stakeholder deliverables.

• Experience collaborating with UX/design teams, external agencies, implementation partners, and technology teams.

• Strong understanding of website project lifecycles, including discovery, design, content development, implementation, testing, and launch.

• Excellent project management, organizational, facilitation, and problem-solving skills.

• Strong written and verbal communication skills, including experience preparing executive-level project updates.

• Demonstrated ability to influence stakeholders, manage competing priorities, and drive accountability without direct authority.

• Familiarity with Agile/Scrum methodologies and project management tools.

• Ability to work in a hybrid arrangement based in Lake Mary, Florida.

Preferred Qualifications

• Experience leading or coordinating an enterprise website redesign or large-scale website modernization initiative.

• Experience with Optimizely CMS, including CMS implementation, upgrades, or content migration.

• Familiarity with website accessibility, SEO, information architecture, and user experience best practices.

• Experience coordinating global or multi-department digital transformation initiatives.

Equal Opportunity Employer

The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.