Senior Manager Workplace Experience, APAC

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Environmental Health, Safety (EH&S) and Facilities Services (FS)

Job Sub Function:

Facilities Management & Planning

Job Category:

Professional

All Job Posting Locations:

Singapore, Singapore

Job Description:

The Senior Manager, Workplace Experience is accountable for shaping and deploying a consistent, user-centric workplace strategy across the region. The role connects workplace strategy with operational delivery, ensuring that new and existing facilities support business performance, employee experience, portfolio efficiency, wellbeing, inclusivity, and collaboration.

This position translates enterprise workplace principles into practical regional programs, standards, project requirements, change plans, and site-level outcomes. It combines strategic planning, project governance, space and workplace analytics, stakeholder influence, supplier oversight, and continuous improvement.

Key relationships include Facilities Management, Real Estate, Strategic Space Planning, Project Delivery, HR, IT, EHS, Global Health Services, Security, Finance, business leaders, site teams, and external service providers.

Key Responsibilities

Regional Workplace Strategy and Governance

• Own the regional workplace experience strategy and deployment roadmap, aligned with enterprise policies, standards, design principles, and business priorities.
• Use portfolio, occupancy, employee survey, operational, and benchmark data to identify opportunities and shape regional programs.
• Partner with Strategic Space Planning and Real Estate to improve portfolio utilization, business adjacencies, space availability, and block-and-stack plans.
• Establish regional governance, decision rights, certification plans, and performance reviews across countries and sites.
• Act as regional business owner for workplace data, analytics, dashboards, and performance insights and communication programs

Workplace Programs, Standards and Innovation

• Translate global policies, playbooks, standards, and guidelines into scalable regional solutions and training.
• Develop, test, evaluate, and scale workplace innovations, technology-enabled solutions, and employee-experience concepts.
• Maintain a continuous-improvement pipeline informed by feedback, trends, research, benchmarks, and post-occupancy learning.
• Integrate workplace, facilities, technology, wellbeing, inclusivity, safety, and security requirements.

Project and Change Delivery

• Work with WE Manager to represent Workplace Experience through viability studies, business cases, visioning, option analysis, project execution planning, scope development, design reviews, test fits, and occupancy readiness.
• Verify application of approved space, design, experience, and operational standards at key investment and design decision points.
• Define and communicate pre- and post-occupancy measures, analyze results, provide benchmarks, and monitor improvement actions.
• Lead workplace change management, stakeholder readiness, communications, training, and transition planning for projects, moves, and restacks.
• Review and approve change-management scope and supplier recommendations under regional governance.

Operational Integration, Supplier Performance and Leadership

• Partner with FM leaders and site managers to embed workplace principles in daily operations and sustain high-performing workplaces.
• Oversee supplier-delivered space, move, data, and workplace services; resolve escalated issues and confirm compliance with obligations, procedures, service levels, standards, and reporting requirements.
• Support workplace technology deployment and align business, FM, IT, and service providers.
• Influence senior leaders through business cases, options, recommendations, executive briefings, and performance updates.
• Lead cross-functional and matrix teams, balance enterprise consistency with local needs, and develop regional capability through coaching, training, and knowledge sharing.

Education:

• Bachelor’s degree or equivalent in business, Communications, Architecture, design, engineering, real estate, facilities management, or a relevant experience

Experience, Skills & Knowledge:

Required:

• Typically 8 or more years of progressive experience in communications, workplace strategy, workplace experience, corporate real estate, facilities management, design, or a related environment, including regional or multi-site responsibility.
• Demonstrated experience deploying workplace programs, standards, or transformation initiatives in a complex matrix organization.
• Strong knowledge of office workplace strategy, space planning, project delivery, change management, workplace operations, and employee-experience measurement.
• Ability to develop financial analyses and business cases and influence senior leaders.
• Strong analytical, judgment, facilitation, problem-solving, program management, and stakeholder-management skills.
• Excellent written and verbal English communication skills, including executive presentations.
• Working knowledge of Microsoft 365 and workplace data, reporting, and dashboard tools.

Preferred:

• Experience in a global corporation across multiple countries or geographies.
• Experience with workplace technology, occupancy analytics, design or architecture, and outsourced service-provider governance.

Core Competencies & Success Measures

Core Competencies:

• Enterprise and regional strategic thinking; customer- and employee-centered workplace design; business acumen and financial judgment.
• Strong Communications skills to support role out of complex programs
• Data-driven decision-making; executive influence; program, project, and change leadership.
• Cross-functional collaboration; supplier governance; innovation; learning agility; continuous improvement; and ability to balance global consistency with local relevance.

Success Measures:

• Regional adoption of workplace standards, programs, and certification milestones.
• Improved employee experience, readiness, post-occupancy results, space utilization, and portfolio alignment.
• Delivery of workplace projects to agreed scope, schedule, investment, quality, and change-readiness outcomes.
• Timely completion of governance actions, supplier commitments, dashboards, executive insights, business cases, and scaled innovations.

Required Skills:

Preferred Skills:

Analytics Dashboards, Collaboration, Data-Driven Decision Making, Facility Management, Facility Management Software, Fact-Based Decision Making, Organizing, Performance Measurement, Risk Management, Security Program Development, SLA Management, Subject Matter Experts (SME) Collaboration, Technical Credibility, Vendor Management, Vendor Selection, Workplace Accessibility

About Us

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Privacy

Do Not Sell or Share My Personal Information

Limit the Use of My Personal Information