Senior Manager/Assistant Director (Hiring)

The job holderthe JD still mentions,

"The job holder leads a team within the Hiring HUS (Home Team Uniformed Scheme) Section in delivering end-to-end hiring services for the HTDs under his or her charge, ensuring that hiring outcomes are timely, accurate and responsive to operational needs. S/He oversees service delivery against the agreed service levels and KPIs for the respective Home Team Departments (HTD), while ensuring compliance with WOG Instruction Manuals (IMs), MHA-specific policies and prevailing guidelines. S/He also plays a key role in strengthening operational controls and driving improvements to ensure hiring processes remain audit-ready, data-secure and effective.

Beyond day-to-day operations, the job holder is expected to actively shape and improve the delivery of hiring services. This includes leading the team in managing and engaging a diverse range of internal and external stakeholders, navigating complex hiring issues, negotiating practical solutions and resolving operational challenges. S/He will also leverage data, digital tools and technology-enabled solutions to identify opportunities for improvement, redesign processes and guide the team in adopting new ways of working, contributing to a more efficient and future-ready hiring operation.

Note: All new hires are appointed on a 2-year contract at first instance. leads a team within the Hiring HUS Section in delivering end-to-end hiring services for the HTDs under his

1. Assist Section Head to manage the day-to-day operations of the Hiring HUS team, including monitoring of key performance indicators (KPIs) and service standards, and address cross-cutting Hiring-HUS issues across teams

2. Develop, review and strengthen SOPs, governance controls and work processes to ensure consistent, compliant and efficient service delivery

3. Manage the hiring processes end-to-end of assigned HTD and schemes, including providing guidance on complex and escalated cases, and help resolve issues that have wider implications for service delivery, policy compliance or stakeholder management

4. Lead initiatives to improve hiring processes including identifying process gaps and service bottlenecks, and implement practical improvements to strengthen productivity, governance and candidate experience.

5. Use operational data and stakeholder feedback to monitor performance, surface trends and risks, and recommend or implement appropriate process and technology-enabled improvements.