Senior Manager/Assistant Director (Hiring HUS)

The job holder leads a team within the Hiring HUS Section to provide various hiring services for HTDs under his charge. He will need to deliver timely, accurate and quality hiring services, in accordance with the service level agreement (KPI for each HTD’s different scheme) and comply with WOG Instruction Manual (IM), MHA-specific policies, and other prevailing guidelines and directives so that the operations are audit and data (security) compliant.

The role is also critical in leading the team to manage and engage both internal and external stakeholders, possessing the ability to negotiate, problem-solve and having proficiency in data and digital skills to guide the team in performing or implementing tech-enabled processes.

Note: All new hires are appointed on a 2-year contract at first instance.

1. Assist Section Head to manage the day-to-day operations of the Hiring HUS team, including monitoring of key performance indicators (KPIs) and service standards, and address cross-cutting Hiring-HUS issues across teams

2. Develop, review and strengthen SOPs, governance controls and work processes to ensure consistent, compliant and efficient service delivery

3. Manage the hiring processes end-to-end of assigned HTD and schemes, including providing guidance on complex and escalated cases, and help resolve issues that have wider implications for service delivery, policy compliance or stakeholder management

4. Lead initiatives to improve hiring processes including identifying process gaps and service bottlenecks, and implement practical improvements to strengthen productivity, governance and candidate experience.

5. Use operational data and stakeholder feedback to monitor performance, surface trends and risks, and recommend or implement appropriate process and technology-enabled improvements.