Senior Member Marketing Manager

Who we are Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. About the Role The Senior Member Marketing Manager leads member marketing strategy, innovation, and execution across client programs. This role serves as a strategic advisor to both clients and internal teams, translating market trends, client needs, member behavior, and business priorities into effective engagement strategies that drive measurable outcomes. The ideal candidate is a strategic marketer and strong operator who can move fluidly between client conversations, market analysis, campaign planning, and internal execution. Key ResponsibilitiesStrategy, Insights, & Innovation Lead strategy: Develop and evolve member marketing strategies that align with client goals, market expectations, and member needs. Monitor trends: Track market trends, client feedback, member engagement patterns, and emerging communication practices within healthcare, benefits, and B2B2C marketing. Translate insights: Turn market and client insights into clear recommendations, campaign strategies, messaging approaches, and channel plans. Drive evolution: Identify opportunities to improve the member marketing approach using new campaign concepts, personalization, and journey-based communications. Create resources: Develop strategic points of view, playbooks, presentations, and guidance materials for internal teams and clients. Client-Facing Advisory & Partnership Serve as advisor: Act as a strategic member marketing consultant to clients and client-facing teams. Partner directly: Collaborate with clients to understand their goals, member populations, communication challenges, and success measures. Lead conversations: Guide client discussions regarding marketing strategy, campaign planning, best practices, and program optimization. Brief teams: Translate client needs into clear marketing strategies, project briefs, and execution plans. Balance priorities: Manage consultative partnership alongside operational discipline to help clients understand recommended vs. feasible timelines. Product Definition & Operationalization Cross-functional alignment: Partner across Product, Client Success, Implementation, Marketing, Legal, and Operations to define and scale member marketing strategies. Understand product: Track product capabilities, roadmap priorities, member experience considerations, and market expectations. Communicate updates: Define how new products, features, or program changes should be communicated to members across channels. Build toolkits: Lead the development of messaging strategies, communication journeys, campaign templates, and enablement materials. Standardize processes: Determine what resources should be standardized versus customizable, packaging them effectively for client-facing teams. What You’ll BringExperience & Industry Knowledge Professional Experience: 5+ years of experience in marketing communications, member marketing, customer engagement, lifecycle marketing, or account-based marketing. B2B2C Marketing: Demonstrated experience developing and executing B2B2C marketing or communication programs. Client Management: Proven experience working directly with clients, business partners, or external stakeholders in a consultative capacity. Industry Preference: Experience in healthcare, employee benefits, health plans, digital health, navigation, or care advocacy is strongly preferred. Core Skills & Competencies Strategic Translation: Strong ability to turn business goals and audience insights into clear marketing plans. Communication: Excellent written and verbal communication skills, including creating presentations and client-ready materials. Project Management: Robust skills in managing timelines, priorities, stakeholders, and workflow processes. Collaboration: Experience collaborating across cross-functional teams including product, legal, and operations. Data Analysis: Ability to analyze campaign performance, synthesize feedback, and recommend practical improvements. Traits: High degree of organization, ownership, judgment, personal accountability, and attention to detail. Technical & Tools Proficiency Comfortable using marketing, project management, CRM, reporting, or workflow tools. Strong PC skills using Microsoft Office (Outlook, Word, Excel, PowerPoint). Proficient with IM and video conferencing tools (Teams & Zoom). What’s in it for you: Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know: Internal Associates: Already a Healthcare Warrior? Apply internally through Lever Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General . California Employee and Job Applicant Notice of Collection of Personal Information: If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here: California Employee and Job Applicant Notice Use of Technology Notice: Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply. Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.