Senior Member Success Agent

Responsibilities

• Ensure delivery of day-to-day tasks meets team expectations and goals. • Manage both standard and escalation processes and requests. • Communicates effectively with customers. • KPI management and reporting

Experience

• 0-1 years of related work experience

Knowledge & Skill

• Entry level for less complex professional roles not requiring a specific degree.
• Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
• Requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
• Accomplished in implementing practical procedures or systems, which are moderately complex and require extended oversight.

About US

Who we are

At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading respondent accuracy, reliability, and a commitment to continuous improvement, Dynata is the trusted foundation for smarter decision-making.

At Dynata, your work directly influences how the world’s leading organizations understand people, markets, and behavior.

About our culture

Our culture is rooted in inspiration, collaboration, and a drive for excellence. At Dynata, a career is more than just a job—it’s a place where your work matters, your voice is heard, and your growth is supported every step of the way. Whether you’re passionate about innovation, driven to make a difference, or excited to join a collaborative team that puts integrity and impact at the center of everything we do, you’ll find your next chapter here.

We provide

• A collaborative, inclusive culture that values expertise, curiosity, and ownership.

• The chance to make a measurable impact on how insights are created and trusted.

• Competitive compensation, benefits, and opportunities for growth.

We recently won the 2026 Association for Talent Development BEST award

We are honored to be recipients of the 2026 Association for Talent Development (ATD) BEST Award, one of the industry’s most prestigious recognitions for excellence in talent development. Receiving this distinction validates our intentional investment in fostering a supportive and empowering environment for our team members.

At Dynata, we don’t just talk about development—we put it into action. Every April, our global Power Your Career conference brings together employees from around the world to connect, learn, and grow. Our experiential High-Potential Program provides rising leaders with immersive, hands-on opportunities for professional development, ensuring our next generation of talent is ready to make a difference. Additionally, our Leadership Challenges equip managers and future leaders with the skills and insights necessary to drive quality and excellence throughout the organization.