Senior National Account Manager

Location & working arrangement

Nuneaton | Full-time | Permanent | Hybrid

We offer hybrid working, with an expectation that you'll be present at our Holland & Barrett office in Nuneaton for a minimum of 2 days per week.

Intro

There's more than one way to get Holland & Barrett products into customers' hands.

And some of our biggest opportunities sit outside our own stores and website.

As Senior National Account Manager for Wholesale Partnerships, you'll take ownership of some of our most important wholesale relationships, primarily Ocado, helping us reach new customers and grow our presence through digital and omnichannel retail.

This goes beyond managing an account and hitting a sales target.

You'll work with senior buyers and commercial leaders to shape longer-term growth plans, identify new opportunities across categories and products, and make Holland & Barrett a bigger part of how our partners serve their customers.

You'll own the commercial performance and profitability of your accounts, with the freedom to bring new ideas to the table and the accountability to make them work.

What You'll Be Doing

• Own and grow key wholesale partnerships, particularly Ocado, building relationships with senior buyers and commercial decision-makers.
• Develop Joint Business Plans that create opportunities for both H&B and our partners, from expanding ranges to reaching new customers.
• Take ownership of account performance, including revenue, margin, profitability, budgets and forecasts.
• Lead commercial negotiations on trading terms, promotional funding and investment, making sure growth makes financial sense.
• Use customer, category and digital trading insight to identify where we can improve product visibility, conversion and sales.
• Work with Marketing, Digital and Category teams on campaigns, retail media, promotions and new product launches.
• Identify opportunities for new categories, product innovation and propositions tailored to our partners' customers.
• Bring together teams across Commercial, Supply Chain, Finance and Marketing to turn growth plans into results.
• Coach and support our Wholesale Junior Account Executive, helping keep the team focused on the right priorities.
  
  

What You'll Bring

You'll have experience managing major accounts in Retail, FMCG, Grocery or Wholesale, with a track record of growing commercial relationships and delivering results.

But we're looking for more than someone who knows how to negotiate a trading agreement.

• You think beyond the next promotion. You can see where a partnership could go over the next few years and build a plan to get there.
• You know your numbers. You're comfortable owning a P&L, managing investment and making decisions that balance growth with profitability.
• You understand digital retail. You know how customer behaviour, search, merchandising, promotions and conversion influence performance.
• You can hold your own commercially. You're confident negotiating with senior buyers, challenging thinking and finding opportunities that work for both businesses.
• You bring people with you. You can work across different teams and turn a commercial opportunity into something that actually happens.
• You're curious about customers. You look for gaps in the market, new product opportunities and better ways to make our products relevant.
  
  

Experience working directly with Ocado or another major online grocery or omnichannel retailer would be particularly useful, as would experience in health and wellness, beauty, nutrition or consumer healthcare.

Benefits

Holidays

• 33 days, including bank holidays
• Holiday purchase scheme
  
  

Health & Wellbeing

• 24/7 Virtual GP access
• Private medical insurance – single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
  
  

Financial Wellbeing

• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)
  
  

Reward

• Annual Bonus (subject to company and individual performance) up to 20%
• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)
  
  

Lifestyle & Everyday Benefits

• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online, with free delivery on online orders
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme
  
  

Call to action

If you've built your career growing major accounts and want the opportunity to shape a partnership, not just manage one, this could be an interesting next move.

You'll have the chance to influence how and where customers discover Holland & Barrett, while building commercially successful relationships with some of our most important partners.

We'd like to hear from you.

About Holland & Barrett

At Holland & Barrett, we exist to make health and wellness a way of life for everyone, adding quality years to life.

We've been trusted for more than 150 years, but we're continuing to find new ways to reach people.

Our wholesale partnerships are part of that ambition, helping customers discover our products and expertise through the retailers and digital platforms they already use.

Inclusion & accessibility statement

We want Holland & Barrett to be a place where everyone feels welcome, respected and able to contribute.

Different backgrounds, experiences and perspectives make better teams and better decisions. We encourage you to apply even if you don't meet every requirement listed.

If you need any adjustments or additional support during the recruitment process, please let us know.