Senior Network Engineer – Workplace Services

Senior Network Engineer – Workplace Services

The Opportunity:

The Senior Network Engineer (Workplace Services) is a hands-on network engineering role responsible for the design, implementation, support, and continuous improvement of IRONMAN's global enterprise network, Microsoft Teams voice environment, and Teams meeting-room technology, as well as networking services across our multi-cloud environment.
This is a hybrid role based out of our Tampa, Florida office with three days in office and two days remote.
This role reports to the Workplace Services Director.

Key Responsibilities and Priorities:

• Enterprise on-premises networking - switching, routing, wireless with 802.1X authentication, and firewall

• Telephony voice services

• Conference rooms, meeting services and meeting room equipment

• Design, deploy, and support networking services in multi-cloud environments

Enterprise On-Premises Networking (Primary Focus)

• Architect, configure, and support global office WAN, SD-WAN, LAN switching and routing, WLAN and internet connectivity.
• Manage Meraki security appliances, switching, wireless infrastructure (including 802.1X authentication) and site-to-site VPN connectivity.
• Support data centre networking, connectivity and infrastructure modernization initiatives.
• Implement and maintain secure zero trust remote access solutions.

Telephony voice services

• Administer Microsoft Teams Phone, Auto Attendants (AA), Call Queues (CQ) and voice-related services.
• Build and maintain Teams AA and CQ call reporting for Customer Service Calls
• Manage phone numbers, emergency addresses with Operator Connect managed PSTN

Conference rooms and meeting services

• Deploy, configure, and support conference room technology running Microsoft Teams Rooms across global office locations.
• Ensure Conference room technology works with the major providers (Teams, Webex, Zoom)

Multi-cloud Networking Services

• Design, deploy, and support networking services across a multi-cloud environment, primarily Microsoft Azure, with growing use of Cloudflare and additional services in AWS and Google Cloud.
• Security & Secure Access

Documentation & Change Management

• Create and maintain technical documentation, network diagrams and operational procedures.
• Develop implementation plans, move plans, change requests, testing plans and rollback procedures.

Project Leadership

• Lead network projects from design through implementation.
• Coordinate with vendors, managed service providers and internal stakeholders.
• Provide technical guidance and knowledge sharing to IT team members.
• Contribute to infrastructure roadmaps and strategic technology initiatives.

Qualifications & Experience:

• At least 3 years of hands-on enterprise network engineering experience (switching, routing, and wireless) in a similar role
• Telephony voice services
• Conference rooms, meeting services and meeting room equipment
• Design, deploy, and support networking services in multi-cloud environments
• DNS, DHCP and TCP/IP
• Network monitoring and troubleshooting
• SD-WAN technologies
• Zero Trust technologies
• PowerShell automation and Python scripting, Infrastructure as Cod
• Documentation and design

Professional skills

• Strong analytical and troubleshooting capability
• Excellent written and verbal communication
• Cross-functional collaboration with other teams
• Willingness to do the necessary

Desired Certifications

• Cisco CCNA or CCNP
• Meraki certifications
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
• Microsoft Certified: Azure Network Engineer Associate