Senior Officer - Corporate Services

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as an Senior Officer – Corporate Services. This full-time and permanent position is based in the Channel Islands.

Position Description

Responsible for a set of Corporate client relationships and manage day-to-day Service delivery needs, in accordance with the departments’ Service standards and company policies and procedures.

To proactively develop your existing client’s relationships and to support with your team’s client relationships.

Purpose of the Role:

• support where appropriate the Jersey owner who has responsibility for the Service delivery of the Service.
• assist with the profitability and financial performance of the Service.
• assist with the creation and meeting SLAs, plus the KPI's to monitor performance against them for the Service.
• assist with the process owner for the Service, where required.
• support Line Manager with the client net promotor score.

Scope

• be responsible for the Service delivery to your clients.
• assist with the achievement of revenue targets for the Service.
• assist with the achievement of EBITDA (earnings before interest, taxes, depreciation, and amortization) targets for the Service.
• support the business owner on any projects relevant to the Service where required.
• support with the creation, achievement, enhancement and reporting of all SLAs relevant to the Service for your clients.

Key Responsibilities

• Support the ongoing contractual relationships and the operational delivery of Services to a portfolio of clients.
• Serve as a general point of contact for your team’s client relationships for certain client relationships and ensure client satisfaction.
• Support the delivery of contracted Services to clients to ensure that SLAs (Service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Review legal and tax advice where appropriate to client portfolio and be able to interpret and implement, as required.
• Ensure all work performed is invoiced accurately and in line with client contracts, with a strong emphasis on recoverability, working in an efficient manner so as to minimise write-offs across the team and maintain KPIs.
• Assist with the distribution of invoices and the settlement and recovery of outstanding client debt.
• Support Service delivery lead as a contact person for escalations and ensure client satisfaction.
• Work with your team to ensure we build and maintain strong relationships with clients as well as other teams and provide day-to-day assistance, advice and support.
• Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD.
• Where appropriate and in consultation with Line Manager, be aware to promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Line Manager of Sector Head.
• Support Service delivery for the function to ensure the improvement of our total Service delivery to clients.
• To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

SLA Management

• Flag anticipated SLA issues in a timely manner to your Line Manager or the Service Delivery Lead so that a resolution can be agreed.

Compliance

• Work closely with Internal audit/Compliance to improve and maintain strong control environment.
• Work closely with key stakeholders (e.g., Legal, Risk and Compliance) to ensure that all processes remain compliant.
• Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service.

Relevant Experience & Skills

Communication & Administration

• ensure clear and effective communication with department and across Campany.
• strong communicator to various stakeholders, including colleagues, clients, auditors, and suppliers.
• strong skills in relation to reviewing or drafting minutes.
• ability to review and interpret contractual documents (deeds, agreements etc.).
• ability to review and interpret financial statements.

Meetings

• preparation of board packs for client or internal meetings, as required.
• confident to take initiatives and prepare comprehensive and accurate minutes of meetings.
• demonstrate proactive contribution to tactical solutions in conflict situations.

Attributes / Technical Skills:

• Strong written and verbal communication.
• Customer Service oriented with a passion for consistently exceeding client expectation.
• Keen eye for detail and ability to see and implement changes to process to improve Service delivery to clients.
• Good knowledge of software packages, i.e., Microsoft Office.
• Good knowledge of relevant regulatory requirements and standards.
• To live and breathe our Values.

Professional Qualifications / Relevant Experience

• Ideally 2 years relevant experience.
• Ideally to hold JFSC Table 5 qualification or studying towards a Table 5 qualification.

Education:

• Relevant professional qualification, ideally A level or equivalent.

Company Benefits

• Hybrid working
• 25 days holiday
• Private Medical Insurance
• Pension 5% employer
• 4 x Life Assurance
• Private Health Insurance
• 1 professional subscription per year
• Flu inoculations offered once a year in the Autumn
• Discretionary Bonus

.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as a Senior Officer – Corporate Services. This full-time and permanent position is based in the Channel Islands.

Position Description

Responsible for a set of corporate client relationships and manage day-to-day Service delivery needs, under the supervision of a Line Manager, in accordance with the departments’ Service standards and company policies and procedures.

To proactively develop your existing client’s relationships and to support with your team’s client relationships.

Purpose of the Role:

• Appointed as Authorised “C” signatory for Vistra (Jersey) Limited, if required.
• To support the Line Manager in all aspects of client Service delivery.
• Manage ongoing contractual relationships and the operational delivery of Services to a varied client portfolio.
• Serve as a primary point of contact for certain client relationships and intermediaries to ensure client satisfaction.
• Manage the delivery of contracted Services to clients to ensure timely and effective client care.
• Review of legal and tax advice where appropriate to client portfolio and be able to interpret and implement, as required.
• Ability to prepare board packs for client meetings, as required.
• Monitor and complete actions in accordance with team’s diary system and workbook to ensure all deadlines are recorded and subsequently met.
• Ensure all work performed is invoiced accurately and in line with client contracts, with a strong emphasis on recoverability, working in an efficient manner so to minimise write-offs across the team and maintain KPIs.
• Assist with the distribution of invoices and the settlement and recovery of outstanding client debt.
• Assist with the profitability and financial performance of the Service, achievement of revenue & EDITDA (earnings before interest, taxes, depreciation, and amortization) targets for the Service.
• Ensure the team builds and maintains strong relationships with clients and intermediaries as well as other teams.
• Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD.
• Professional knowledge is up to date.
• Where appropriate and in consultation with Line Manager, be aware to promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Line Manager of Sector Head.
• Support Line Manager in all aspects to ensure improvement of total Service delivery to clients.
• Strong skills in relation to drafting board or trustee minutes.
• Ability to review and interpret general contractual documents (deeds, agreements etc.).
• Ability to review and interpret financial statements.
• Ensure clear and effective communication with department, colleagues and clients.
• Adhere to Risk and Compliance procedures in relation to regulatory and AML legislation.
• Introduction and supervision of risk awareness at all levels in the business unit.
• Communicates in such a way that team and colleagues are energised and motivated.
• To participate and be involved in both regional and group initiatives and projects relevant to the Service, where appropriate.
• Promote the Vistra policy and values (internal/external).

Essential Skills

• Accuracy and attention to detail.
• Ability to work to deadlines and at times, under pressure, with the support of Line Manager.
• Ability and willingness to work on own initiative.
• Team player.
• Strong written and verbal communication.
• Customer Service oriented with a passion for consistently exceeding client expectation.
• Sound knowledge of software packages, i.e. Microsoft Office.
• Sound knowledge of relevant regulatory requirements and AML standards.
• To live and breathe Vistra Values.

Professional Qualifications / Relevant Experience

• Ideally 3 years relevant experience.
• Ideally to hold JFSC Table 5 qualification or studying towards a table 5 qualification

Education:

• Relevant professional qualification, ideally A level or equivalent.

Company Benefits

• Hybrid working
• 25 days holiday
• Private Medical Insurance
• Pension 5% employer
• 4 x Life Assurance
• Private Health Insurance
• 1 professional subscription per year
• Flu inoculations offered once a year in the Autumn
• Discretionary Bonus

.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!