Senior Operational Oversight Manager

Location: Bristol, Hybrid

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Step into a high-profile leadership role where you'll influence regulatory governance across a leading financial services organisation and make a tangible impact on customer outcomes. You'll gain exposure to senior stakeholders, complex regulatory frameworks, and strategic business initiatives while leading a team dedicated to driving compliance excellence. This is an opportunity to expand your expertise, shape the governance agenda, and build a rewarding career in a dynamic and evolving regulatory environment.

A role you’ll love

Make a real impact in a highly visible leadership role where you'll shape regulatory oversight, strengthen governance frameworks, and champion positive customer outcomes. You'll lead a high-performing team, influence business-wide decision making, and partner with senior stakeholders to manage Conduct Risk, CASS, sanctions, and market abuse obligations. This is an opportunity to drive meaningful change, enhance regulatory excellence, and help build a culture of compliance and customer focus across the organisation.

Key accountabilities:

• Lead and manage the Operational Oversight function, allocating workloads, monitoring performance, and developing team capability through coaching, mentoring, and professional development.

• Oversee regulatory compliance activities, including the management, investigation, escalation, and remediation of CASS, COBS, DISP, and SUP breaches.

• Design and deliver risk-based governance review programmes to identify regulatory risks, strengthen controls, and drive continuous improvement.

• Manage the closure of Internal Audit and Compliance Monitoring findings, provide regulatory MI to governance forums, and deliver training to enhance compliance awareness across the business.

• Oversee key regulatory monitoring frameworks, including financial sanctions screening, Market Abuse Regulation (MAR) alert reviews, and Personal Account Dealing (PAD) compliance.

• Act as the firm's subject matter expert and primary contact for regulatory stakeholders, including the Financial Ombudsman Service (FOS), while managing trust acknowledgement letter review processes.

• Support regulatory governance and business transformation initiatives through participation in Best Execution, CASS, and Consumer Duty forums, providing expert guidance on large-scale change programmes.

What you bring to this role

You'll bring proven experience in regulatory governance, operational oversight, and risk management within a regulated financial services environment, together with a strong understanding of CASS, Conduct Risk, and Consumer Duty requirements. You'll be a confident people leader with the ability to influence senior stakeholders and communicate complex regulatory matters to a broad audience. You will drive continuous improvement and support with transforming regulatory requirements into practical business solutions. Most importantly, you'll combine sound judgment, analytical thinking, and a customer-focused mindset to help strengthen governance and deliver positive outcomes for clients and the business.

Other skills required for the role

• Bachelor’s Degree or equivalent

• Professional Qualifications (IOC, Global Operations Diploma Desirable)

• A detailed understanding of the FCA handbook is essential.

• A deep understanding of Operational process is essential.

• Knowledge and experience of Computershare’s systems, products and services is essential..

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub