Senior Operational Performance Improvement (OPI) Consultant, Hybrid, Baptist Jacksonville

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Senior Operational Performance Improvement (OPI) Consultant, Hybrid, Baptist Jacksonville

The Senior Operational Performance Improvement (OPI) Consultant serves as a strategic collaborator, facilitator, communicator, and change agent focused on improving health system performance. This role partners with clinical, operational, and executive leadership teams to identify, lead, and implement complex performance improvement initiatives that enhance patient care, quality, productivity, workflow efficiency, operational effectiveness, and cost effectiveness.

The Senior Consultant provides advanced expertise in process improvement methodologies, data analysis, project management, and organizational change management. This position leads cross-functional initiatives, evaluates operational performance, develops sustainable improvement strategies, and mentors team members in the application of standardized performance improvement tools and best practices.

Job Responsibilities:

• Lead and manage complex, cross-functional performance and process improvement initiatives across the health system, ensuring alignment with organizational priorities and strategic objectives.

• Partner with clinical, operational, and executive leadership to identify opportunities to improve patient care, quality, safety, productivity, efficiency, and cost effectiveness.

• Utilize benchmarks, performance metrics, data analytics, and evidence-based methodologies to evaluate organizational performance and identify improvement opportunities.

• Conduct comprehensive assessments of workflows, productivity, operational processes, and practice patterns to identify inefficiencies and recommend sustainable solutions.

• Develop, implement, and monitor measurable outcome indicators, project plans, action plans, and sustainability strategies.

• Provide strategic recommendations, performance reporting, and ongoing feedback to executive leadership and key stakeholders regarding improvement initiatives and organizational outcomes.

• Facilitate multidisciplinary teams and lead change management initiatives to support the successful implementation of new or redesigned processes.

• Apply advanced Lean, Six Sigma, DMAIC, PDSA, and other continuous improvement methodologies to drive measurable and sustainable results.

• Lead project planning, stakeholder engagement, implementation, and performance monitoring for large-scale operational improvement initiatives.

• Collaborate with clinical and operational teams to improve patient care delivery, optimize resource utilization, and enhance operational efficiency.

• Serve as a subject matter expert and resource for performance improvement methodologies, tools, and best practices.

• Provide coaching, mentoring, and technical guidance to OPI Consultants and other team members to strengthen organizational performance improvement capabilities.

• Develop and deliver presentations, workshops, and educational sessions to support organizational adoption of performance improvement principles.

• Evaluate the effectiveness of implemented improvements, monitor performance trends, and establish accountability measures to ensure results are sustained over time.

• Support organizational transformation initiatives by identifying opportunities for standardization, innovation, and continuous improvement across departments and service lines.

Experience Requirements:

• Minimum of 5 years of relevant experience in performance improvement, process improvement, healthcare operations, quality improvement, project management, or organizational transformation.

• Demonstrated experience leading complex, cross-functional improvement initiatives and delivering measurable operational outcomes.

• Experience applying Lean, Six Sigma, or other structured process improvement methodologies.

• Experience partnering with clinical, operational, and senior leadership teams to develop and implement improvement strategies.

• Previous experience in a hospital, ambulatory care, or integrated healthcare delivery system preferred.

• Experience coaching, mentoring, or providing technical guidance to improvement teams preferred.

Education and Certification Requirements:

• Bachelor’s degree required in Healthcare Administration, Business Administration, Engineering, Operations Management, or a related field.

• Master’s degree in healthcare administration, Business Administration, Public Health, or a related field preferred.

• Lean Six Sigma Green Belt certification required or must be obtained within 12 months of hire.

• Lean Six Sigma Black Belt preferred certification.

• Project Management Professional (PMP) or other relevant project management certification preferred.

Primary Location:

Downtown - 841 Building
841 Prudential dr
Jacksonville, FL 32207
United States of America

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.