Senior Operational Risk Manager

Would you like to shape how operational risk is understood and managed across a complex, regulated service?

As Senior Operational Risk Manager, you’ll lead the second-line operational risk capability within our Risk & Compliance management team. You’ll manage and develop the RMF, provide constructive challenge to first-line teams and help the business make informed, risk-based decisions.

You’ll oversee RCSA, control testing, incident management and operational resilience, using MI and analytics to identify emerging risks, control weaknesses and areas requiring management attention. You’ll also coach colleagues, strengthen risk awareness and help ensure that regulatory, contractual and client expectations are met.

This is a full-time, permanent hybrid role. You’ll work remotely with occasional travel to client sites across the North West and East. You’ll join a supportive team focused on effective risk management, positive customer outcomes and continuous improvement.

What you'll be doing:

• Manage, review and enhance the operational risk framework, including its policies, standards, procedures and reporting.
• Lead second-line oversight and constructive challenge, ensuring operational risks are understood, owned and managed effectively.
• Oversee RCSA and control testing, including the assessment and reporting of results and the tracking of agreed actions.
• Embed operational resilience and incident management practices, including root cause analysis and preventative action.
• Develop MI and analytics that identify emerging risks, control weaknesses and changes to the organisation’s risk profile.
• Support and coach colleagues, strengthen risk awareness and promote continuous improvement across the business.

What you’ll bring:

• Strong knowledge of operational risk management principles and risk management frameworks within financial services or another regulated environment.
• Experience of managing RCSA, control testing, risk events, issue management and action-tracking processes.
• The ability to provide effective second-line oversight and challenge while taking a pragmatic, solutions-focused approach.
• Strong analytical skills, with the ability to interpret risk data, identify trends and present clear insight that supports decision-making.
• Experience of influencing senior stakeholders, operational teams, clients and suppliers while balancing customer, regulatory and business needs.
• Sound judgement and leadership skills, including the ability to coach colleagues, manage competing priorities and support the delivery of risk strategy.

It would be great if you had:

• Experience of working within banking, savings, collections or another financial services environment.
• Experience of business, risk or committee governance within financial services.
• Knowledge of operational resilience, incident management, Consumer Duty and regulatory expectations relevant to operational risk.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: North of England
Security Clearance Level: SC
Internal Recruiter: Alex
Salary: Upto £55,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our Specialist Private Sector team is experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology needs.

Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.

The personal information we need to collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found here: https://www.cifas.org.uk/fpn.