Senior Operations Associate

Who we are Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors. At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow. Where you come in We’re looking for an exceptional candidate to join our strategy and operations team as a Senior Operations Associate owning the daily operations of our stores. You'll be the person making sure stores are stocked, orders go out on time, and everything behind the scenes runs without a hitch. This role is the engine room of store operations. You’ll handle the bulk of operational tasks, data checks, and system follow-ups that keep everything running smoothly and make sure vendors, riders, and agents are set up for success every day. In this role you'll be required to: Own daily operations across stores including readiness and order fulfillment SLAs Coordinate stock runs, SKU availability, and escalations across stores Manage ground-level relationships with local suppliers, and distributors Own distribution of vendor partner assets and rider-facing assets Supervise store agents and Inventory Associates across SOP adherence, performance gaps, and coordination Lead new store setup and expansion execution to ensure go-live readiness Track daily metrics (order volume, OOS, SLA breaches) and escalate key flags You’re perfect for the Senior Operations Associate role if you: have 2 - 5 years in operations, logistics, supply chain, or field execution have experience managing vendors or suppliers on the ground are comfortable with data - Google Sheets, dashboards have strong follow-through; you close loops and hold people accountable are Lagos-based and available for field work have a great attitude, willingness to learn, and resilience to keep going when things get tough. Beyond the paycheck, Chowdeck provides: Full medical coverage MacBook for your work Smart, kind colleagues invested in your growth Opportunities for rapid career progression Housing Assistance Transport Allowance Lunch allowance Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices. Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.