Senior Operations Manager

Job Description About NexGenTek NexGenTek is a global technology consulting and workforce solutions company with operations across the United States, India, the UAE, and Mexico. We specialize in IT consulting, digital transformation, AI, cloud, cybersecurity, ERP, data analytics, and staffing solutions for Fortune 500 and enterprise clients. We are looking for an experienced and results driven Senior Operations Manager to lead our India operations from our Gurgaon office. Position Summary The Senior Operations Manager will oversee the day to day operations of NexGenTek India and ensure seamless coordination across Recruitment, Human Resources, Finance, Administration, Compliance, Client Operations, and Business Support. This leadership role requires a proactive individual who can improve operational efficiency, build scalable processes, manage cross functional teams, and support the company's continued growth in India and globally. This is a hybrid role , requiring regular presence in our Gurgaon office while allowing flexibility to work remotely based on business needs. Location: Gurgaon, Haryana, India (Hybrid) Department: Operations Reports To: President / CEO Employment Type: Full Time Key Responsibilities Business Operations Lead the day to day operations of NexGenTek India. Develop and implement operational strategies aligned with business goals. Build and improve standard operating procedures. Drive operational excellence across all business functions. Identify opportunities to improve efficiency and reduce costs. Team Leadership Lead and mentor Recruitment, HR, Administration, Finance Coordination, and Operations teams. Establish clear goals, KPIs, and accountability. Foster a high performance and collaborative work culture. Support hiring, training, coaching, and performance management. Recruitment Operations Oversee recruitment delivery and client fulfillment. Monitor recruiter productivity and hiring metrics. Ensure service level agreements are consistently achieved. Improve recruitment processes and reporting. Human Resources Oversee onboarding, employee engagement, performance management, and policy implementation. Ensure compliance with labor laws and company policies. Partner with leadership on workforce planning and employee development. Finance & Administration Coordinate payroll, invoicing, vendor payments, procurement, travel, and office administration. Monitor budgets and operational expenses. Support monthly financial reporting and audit preparation. Compliance & Governance Ensure compliance with labor laws, statutory regulations, and corporate policies. Coordinate PF, ESI, Professional Tax, TDS, GST, and other statutory requirements. Maintain audit readiness and documentation. Client Operations Support client onboarding and ongoing service delivery. Resolve operational issues and escalations. Maintain high levels of client satisfaction. Process Improvement Identify automation opportunities using AI and business systems. Implement operational best practices. Standardize workflows across departments. Lead continuous improvement initiatives. Reporting Prepare executive reports on: Recruitment performance Revenue support Operational KPIs Employee productivity Compliance status Budget performance Business risks Client satisfaction Action plans Qualifications Bachelor's degree in Business Administration, Operations, Management, HR, or related field. MBA preferred. 10+ years of operations leadership experience. At least 5 years managing cross functional teams. Experience in IT staffing, IT consulting, technology services, or managed services. Strong understanding of Indian labor laws and statutory compliance. Required Skills Operations leadership Strategic planning Recruitment operations HR management Financial coordination Budget management Compliance and governance Vendor management Project management Process improvement Strong analytical skills Excellent communication and stakeholder management Preferred Experience Experience with: Zoho One Zoho CRM Zoho Recruit Zoho People Zoho Books Zoho Analytics Microsoft 365 AI powered business tools IT staffing and consulting operations Key Performance Indicators (KPIs) Recruitment delivery and SLA compliance Employee engagement and retention Operational efficiency Budget adherence Client satisfaction Compliance and audit readiness Process automation initiatives Vendor performance Business reporting accuracy Team productivity Work Schedule Location : Gurgaon, Haryana Work Model: Hybrid Five day work week Flexibility to work from home based on business requirements Occasional travel within India and internationally, as required What We Offer Competitive salary Performance based bonus Health insurance Professional development opportunities Leadership role in a growing global technology company Opportunity to work directly with executive leadership and contribute to strategic business growth Requirements Required Skills