Senior Operations Support - Wires

What is the opportunity?

Using deep knowledge and experience of RBC products, processes, services, systems and applications, the employee is responsible for successful decisioning of a high volume of Branch Outgoing Wires initiated within RBC Retail Branches. Supports the Manager with unit or LOB operational risk mitigation and operational soundness, including any significant risk opportunities or emerging trends that require immediate attention. Consistently acts upon continuous improvement activities and creates win-win situations to ensure a clear balance between the client experience and mitigation of operational/compliance risk with full alignment to EMPOWER2030 and our RBC Leadership Model.

NOTE: This position can be staffed from anywhere in Canada; however, must be prepared to work 8:30am-5:00pm Pacific Time. This is a remote work-from-home role. Time negotiable dependent on employee location

What will you do?

• Provide technical and operational support for day-to-day review and decisioning (approve / decline) Outgoing Wires initiated in the Branch.
• Complete high volume of Outgoing Wires with timeliness and accuracy to ensure a positive client experience, and within established benchmarks and service levels.
• Comply with all Outgoing Wire Payments Policies and Procedures, and team Desk Operating Procedures. Follow all applicable mapped and documented processes and procedures; where process gaps are identified, escalates and suggests innovative ways to improve operational efficiency.
• Leverage your Wire payments knowledge and experience to ensure proper due diligence is performed, to ensure the safety and soundness of RBC and Clients.
• Ensure appropriate approvals have been obtained and maintained for audit purposes.
• Work to build strong relationships, engaging in cross skilling, training, coaching, mentoring, and assisting colleagues understanding the value and importance of continuous learning and an innovative workforce.

What do you need to succeed?

Must-have

• Ability to work Pacific time zone: 8:30am-5:00pm Pacific Time – Monday -Friday.
• Ability to achieve High Performance in a flexible work environment.
• Demonstrated strong verbal and written communication skills.
• 5+ years in Branch or Payments Centre environment.
• Stable and Strong High Speed Internet Connection.
• Suitable Home Office set-up to ensure Privacy is adhered to.
• High attention to detail and high degree of accuracy.
• Ability to work independently as well as with other members of a team.
• Highly motivated and with a strong growth mindset.
• Ability to pivot, react and adapt to our changing environment.

Nice-to-have

• Bi-lingual

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

About Us

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎

We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.