Senior Organizational Change Management (OCM) - Consultant

Req ID: 396723

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Organizational Change Management (OCM) - Consultant to join our team in Springfield, Illinois (US-IL), United States (US).

External Posting Job Title: Senior Organizational Change Management (OCM) Consultant

Overview of Job:
Currently seeking a Senior Organizational Change Management (OCM) Consultant tosupport the Illinois Department of Healthcare and Family Services (HFS) Medicaid Enterprise System (MES) modernization initiative by leading organizational change efforts that promote stakeholder readiness, workforce adoption, and successful business transformation.

This role is responsible for independently managing assigned OCM workstreams and developing key change management deliverables that support organizational readiness, stakeholder engagement, communications, training, resistance management, adoption measurement, stabilization, and transition activities. The consultant will work closely with executive sponsors, program leadership, business stakeholders, and delivery teams to ensure change impacts are understood, managed, and successfully adopted across the organization.

The position is hybrid, with the possibility of up to 25% travel to the client location in Springfield, Illinois.

Key Responsibilities

• Lead assigned OCM workstreams from planning through implementation, stabilization, sustainment, and transition.
• Develop and maintain OCM strategies, roadmaps, work plans, schedules, status reports, risks, dependencies, and performance measures.
• Conduct stakeholder analyses, organizational impact assessments, change readiness assessments, and adoption evaluations.
• Analyze business processes, workforce, organizational structure, policy, and operational impacts associated with modernization initiatives.
• Develop and execute stakeholder engagement strategies and communication plans tailored to executive leadership, managers, staff, and external stakeholders.
• Produce executive-ready deliverables, including presentations, briefings, dashboards, reports, FAQs, talking points, and communications materials.
• Design and support implementation of change adoption metrics, readiness indicators, success measures, and organizational performance reporting.
• Identify change risks, stakeholder concerns, and resistance points; develop and implement mitigation strategies and corrective actions.
• Coach executive sponsors, business leaders, managers, and stakeholder groups on change leadership, employee engagement, and adoption responsibilities.
• Conduct interviews, workshops, focus groups, assessments, presentations, and facilitated working sessions.
• Perform training needs analyses and develop role-based training strategies, curricula, job aids, learning materials, and reinforcement activities.

• Support release readiness, deployment activities, go-live planning, post-implementation adoption monitoring, lessons learned, and transition activities.
• Collaborate with PMO, business, technical, testing, training, and implementation teams to align change activities with program objectives and milestones.
• Ensure all assigned deliverables meet quality standards, contractual requirements, client expectations, and established timeline.

Minimum Qualifications:

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Six (6) or more years of experience supporting organizational change management, business transformation, organizational development, strategic planning, business process improvement, or technology modernization initiatives.
• Five (5) or more years of experience independently developing and executing organizational change management deliverables and strategies.
• Three (3) or more years of experience leading OCM initiatives for large-scale organizational or technology transformation efforts.
• Three (3) or more years of experience supporting Medicaid Management Information System (MMIS), Medicaid Enterprise System (MES), healthcare, health and human services, or similarly complex public-sector transformation programs.
• Demonstrated experience developing stakeholder analyses, organizational impact assessments, readiness assessments, communication plans, training materials, adoption strategies, and executive-level presentations.
• Experience measuring organizational readiness, tracking adoption metrics, analyzing change outcomes, and recommending improvement actions.
• Experience facilitating executive meetings, stakeholder workshops, interviews, training sessions, and collaborative working sessions.
• Strong analytical, problem-solving, organizational, relationship management, and communication skills.
• Proficiency with Microsoft Office Suite, SharePoint, and Microsoft Visio.
• Ability to manage multiple priorities, deliverables, risks, and stakeholder groups in a complex project environment.
• Ability to travel up to 25%.

Preferred Qualifications and Certifications:

• Prosci Change Management Practitioner Certification.
• Certified Change Management Professional (CCMP) or comparable change management certification.
• Experience supporting Medicaid Enterprise System (MES) modernization initiatives.
• Experience supporting state government, health and human services, Medicaid, healthcare, or other public-sector modernization programs.
• Experience working with executive leadership, governance boards, and large stakeholder communities.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $81,936 to $136,560. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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