Senior People Partner & Operations

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet Bulgaria is looking for an experienced professional to represent our People and Culture team in Bulgaria. This role will require to support the EMEA region by aligning everyday people practices with organisational objectives to drive performance, streamline processes, and maintain operational compliance across multiple international entities. The role balances day-to-day manager coaching and employee relations with full ownership of local People Operations for Bulgaria, as well as broader compliance tracking for assigned European markets. This is a hybrid position with occasional travel to Sofia. You will report to the Sr. Manager, People Partnerships who is based in the UK You Have: Collaborate closely with leaders across our EMEA Product & Engineering organisation to drive the successful implementation of company-wide people programmes, including talent reviews, compensation planning, and employee engagement initiatives. Partner, support, and coach management teams from first-line managers onwards through team dynamics, operational changes, and people strategies. Manage and resolve employee relations (ER) activities, including performance improvement situations, grievances, and investigations, working directly with managers, employees, and the legal team. Own the end-to-end People Operations lifecycle for all employees in Bulgaria, ensuring local operational compliance and seamless day-to-day execution. Act as the local subject matter expert on Bulgarian labour laws, employment practices, and regulatory updates. Maintain a working compliance framework and handle queries related to UK or German employment practices depending on the regional business units supported. Assist in the administrative creation and maintenance of local employment documents and compliance records. Support Health & Safety management processes on behalf of the company in Bulgaria. Analyse HR trends and metrics to deeply analyse employee data, helping to inform data-driven business decisions and deliver actionable insights. Collaborate closely with regional and global Centres of Excellence, including Talent Management, Total Rewards, Talent Acquisition, and People Analytics to deliver seamless HR operations. Build and maintain trust-based partnerships within the business to support the operational work of the wider People team. You Have: 8+ years of progressive HR experience and hands-on HR operations. Experience working within a high-growth, fast-paced global or international organisation supporting multiple countries, legal entities, or cross-border matrix environments. Direct experience managing employee relations cases, performance management, and conflict resolution. Robust knowledge of Bulgarian employment law and practices is mandatory, coupled with a practical understanding or prior exposure to UK or German employment law frameworks. Proven experience managing core People Operations workflows for Bulgaria, while additional experience handling or supporting People Operations within France or Germany is highly beneficial. Professional fluency in either French or German is required to directly support specific European business units and multi-country stakeholders. Exceptional data acumen and analytical skills, with a track record of using data to identify insights and drive action. Ability to work independently, manage shifting operational priorities, demonstrate good personal judgement, and handle tasks under pressure. Strong attention to detail, time management, and organisational skills. High level of discretion and the ability to handle sensitive, confidential matters responsibly. Experience using modern workspace and HR systems, where experience with Workday, Smartsheet, or Google for Work is a plus. Fluency in English required. Legally eligible to work in Bulgaria on an ongoing basis. Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. BG Base Salary Pay Range € 33,500 - € 42,250 EUR Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote