Senior People Services Advisor (Benefits Administration, EMEA)

Job Title

Senior People Services Advisor (Benefits Administration, EMEA)

Job Description Summary

Cushman & Wakefield is looking for a Senior People Services Advisor to support EMEA, managing HR operations case loads while ensuring SLA compliance and accurate employee lifecycle documentation from onboarding to offboarding, with a primary focus on leading and managing Benefits processes and administration.

The role handles complex cases and Tier 2 escalations, ensuring adherence to internal policies and local/global regulations. It also supports team development through training, reporting, and continuous process improvement initiatives.

Job Description

About the Role:

• Benefits Administration & Management: Serve as the primary subject matter expert (SME) for EMEA employee benefits schemes, vendor coordination, enrollment management, annual renewals, and benefit inquiries.
• Case & SLA Management: Manage incoming case load and ensure strict compliance with relevant service level agreements (SLAs), particularly around benefits operations and employee lifecycle queries.
• Employee Lifecycle & Compliance: Maintain life-cycle and process documentation and governance for all employee events from hire to off-boarding, ensuring alignment with local statutory requirements and global compliance standards.
• Complex Cases & Escalations: Focus on complex benefits tasks and projects, and advise/resolve Tier 2 escalations.
• Team Development & Support: Support the training and development of HR advisors in the team on benefits processes, policy application, and general HR operations.
• Operational Execution: Carry out day-to-day HR operations activities in accordance with internal guidelines and region-specific statutory requirements.
• Reporting & Data Analytics: Create/edit monthly and ad-hoc reports (including benefits utilization and reconciliation reports) within HR software and provide accurate data to management when requested.
• Continuous Improvement: Lead and support project initiatives focused on streamlining benefits workflows and continuous process improvements.

About You:

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience: 2–4 years of relevant working experience in a similar HR Services or HR Operations role, with demonstrated experience in Benefits administration and processes.
• Language Skills: Fluent in English, both oral and written.
• Technical & Process Knowledge: Strong knowledge of core HR processes and EMEA benefits landscapes/frameworks.
• Tool Proficiency: Confident Microsoft Office usage, especially advanced Excel functions (data analysis, reporting, reconciliation). Experience working with ServiceNow and Workday (or similar HR technology platforms) is highly desirable.
• Core Competencies:Exceptional time management and prioritization skills.Strong oral and written communication skills.Customer-oriented mindset with demonstrated drive, resilience, and attention to detail.

What We Can Offer:

• Competitive compensation and benefit package.
• Great learning and development opportunities.
• Comprehensive local benefits package (including health and wellness coverage, cafeteria plans, and loyalty-based perks).
• Modern, award-winning office environment with excellent location and public transport accessibility.
• Youthful, collaborative, and supportive work environment.
• Additional leave allowance to compensate for public holidays falling on weekends (where applicable).
• Long-term stability within a steadily growing, 100+ year-old international firm.

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information.

INCO: “Cushman & Wakefield”

About Us

About Cushman & Wakefield

Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com