Senior PM Tech

We are seeking a Senior PM Tech to join our team and ensure the successful delivery of technical requirements to the Regional HUB. The ideal candidate will have a strong background in project management and a deep understanding of CX platforms. They will be responsible for coordinating the execution of technical requirements, managing workloads and resources, and collaborating with commercial and research teams in the pre-sales phase.

• Coordinating the integral execution of technical requirements towards the Regional HUB, managing planning (Gantt), schedules, and risks to ensure sustained compliance with delivery SLAs and maximize customer satisfaction (CSAT).
• Providing technical and methodological advice to internal teams (Research) and clients on the use of CX platforms (e.g., Medallia, Qualtrics), acting as a reference and trainer to guarantee the quality of deliverables, reduce rework, and enhance technological adoption.
• Managing workloads, resource allocation (FTEs), and requirement registration in management systems (e.g., Zoho), controlling program hours to maximize operational efficiency and promptly identifying financial or planning deviations.
• Collaborating in the pre-sales and discovery phases alongside Commercial and Research teams, estimating efforts and co-designing the technical scope (roadmap) to ensure proposals are aligned with platform capabilities and business objectives.
• Driving the adoption of new functionalities, analytics tools, and artificial intelligence (e.g., Harmoni, Ipsos Digital) through demonstrations and proof of concepts with clients to generate commercial impact and added value in CX programs.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in project management, with a focus on technical requirements execution.
• Strong understanding of CX platforms and their capabilities, including Medallia and Qualtrics.
• Excellent communication and interpersonal skills, with the ability to advise and train internal teams and clients.
• Proficiency in management systems such as Zoho and experience in controlling program hours.
• Ability to collaborate effectively with commercial and research teams in the pre-sales phase.
• Analytical mindset with a focus on identifying financial or planning deviations.
• Experience in driving the adoption of new functionalities and tools.
• Strong organizational and time management skills.
• Willingness to continuously learn and adapt to new technologies and industry trends.