Senior Practice Assistant - Plastic Surgery

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a premier Plastic Surgery practice and play a vital role in delivering an exceptional patient experience while supporting the operations of a dynamic clinical team. This is an excellent opportunity for an experienced healthcare administrative professional who enjoys taking ownership, mentoring others, and serving as a key resource within a busy specialty practice.

What You'll Do

• Coordinate patient appointments, scheduling, check-in, and check-out activities.
• Assist patients and callers with routine questions, appointment scheduling, and practice-related needs.
• Process billing forms, maintain patient records, and ensure documentation is accurately entered into medical record systems.
• Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
• Serve as a subject matter expert for scheduling, registration, and billing systems while assisting and training team members.
• Support advanced scheduling functions, including surgical scheduling and provider schedule management.
• Provide functional guidance to Practice Assistants and Office Assistants and help oversee daily workflow in collaboration with leadership.
• Assist with co-payment collection and other administrative support functions as needed.

What You'll Bring

• Strong experience in a medical office, healthcare, or specialty practice setting.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Experience with patient scheduling, registration, billing, and electronic medical records is highly valued.
• A collaborative approach and ability to support and guide fellow team members.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Office experience 3-5 years required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

Hybrid

75 Francis Street

40

Regular

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Why work here?

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?

About Us?

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.

We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.

We recognize that increasing value and continuously improving quality are essential to maintaining excellence.