Senior Process Manager, Continuous Improvement

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Senior Process Manager, Continuous Improvement in Waltham, MA. This role follows a hybrid work schedule.

Job Purpose

The Senior Process Manager will support and advance business performance and process-improvement efforts across our MA Gas business. This position will analyze operational and financial data; help identify performance trends, root causes, cost drivers, and improvement opportunities; and contribute to initiatives that improve efficiency and deliver measurable business value.

The successful candidate should be curious, proactive, accountable, and motivated to grow into progressively greater ownership of improvement initiatives.

Key Accountabilities

• Business Case & Benefit Tracking: Support the development of performance baselines, benefit estimates, success measures, and tracking approaches for Type 1 and Type 2 savings and other measurable business outcomes.
• Support Process Improvement Initiatives: Contribute to cross-functional improvements across MA Gas and end-to-end compliance processes using established continuous improvement tools and methods.
• Data Analysis & Insight Generation: Collect, organize, validate, and analyze operational, compliance, and financial data to identify trends, risks, cost drivers, performance gaps, and opportunities for improvement.
• Reporting & Visualization: Prepare recurring and ad hoc reports, dashboards, charts, and presentations that communicate findings clearly and support business decisions.
• Root-Cause Analysis: Assist with process mapping, data review, stakeholder interviews, analysis, and other structured techniques to understand performance issues and potential solutions.
• Project Coordination: Help plan, track, and report on milestones, actions, risks, issues, decisions, and deliverables using project charters, workplans, action logs, and other standard project-management tools.
• Stakeholder Engagement: Build collaborative relationships with operations, compliance, finance, technology, and other partner teams. Participate in working sessions and follow up on agreed actions.
• Support Change Management: Assist with communications, training materials, standard work, measures, controls, and handoffs needed to implement and sustain process changes.
• Develop Improvement Capability: Learn and apply continuous-improvement, analytical, financial, project-management, and change-management techniques through coaching, formal training, and hands-on project experience.
• Promote a Culture of Excellence: Contribute to a team environment that values curiosity, data-driven decision-making, accountability, collaboration, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.

Qualifications

• 2+ years of professional experience in analytics, process improvement, operations, finance, project coordination, or related areas is required. Relevant internship or co-op experience may be considered.
• A bachelor’s degree is required.
• Proficiency with Microsoft Excel and PowerPoint is required. Familiarity with business intelligence tools is preferred.
• Demonstrated ability to collaborate across functions, follow through on commitments, and contribute to shared outcomes is required.
• Strong analytical and problem-solving skills, with the ability to organize data, identify patterns, test assumptions, and communicate findings.
• Ability to manage multiple concurrent priorities, work with limited supervision, and escalate material risks or decisions at the appropriate time.
• Understanding of continuous improvement methods such as process mapping, root-cause analysis, or a demonstrated interest in developing these skills.
• Effective written and verbal communication skills, including the ability to explain findings and recommendations to different audiences.
• Must be comfortable working in a dynamic environment with shifting priorities and multiple concurrent assignments.
• Ability to gradually take on greater ownership as experience and capability develop.
• A valid driver’s license is required.

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