Senior Product Analyst — Loyalty

Key Responsibilities

• Own end-to-end program performance and economics: define and monitor core metrics (enrollment, active members, frequency, retention, cross-service adoption, incremental revenue, reward cost, ROI), forecast program costs and liabilities, and drive financial planning with Finance
• Lead executive-level reporting and insights (e.g., MBRs), turning complex data into clear narratives and actionable recommendations for senior stakeholders
• Shape program design by sizing and prioritizing mechanics (earn/burn rules, tiers, partner and cross-service rewards) and modelling their impact on behaviour and unit economics
• Measure true incrementality using A/B tests, holdouts, and causal inference, and set guardrails so the program doesn’t subsidize behaviour that would have happened anyway or cannibalize margin
• Co-pilot product and launch strategy with Product, Marketing, and business unit teams, including experimentation, initiative prioritization, and roadmap validation from MVP to scale
• Build data foundations from scratch: define the metrics hierarchy, design data marts and dashboards, and partner with engineering on event logging, member data, and segmentation (CDP) for personalized offers

Skills, Knowledge and Expertise

• 5+ years in data analytics or product analytics
• Strong analytical mindset with a balance between business impact and resource efficiency
• Proficiency in Python, SQL, and BI tools (e.g., Tableau, Redash)
• Solid mathematical background, including statistics, optimization, and causal inference
• Experience in analyzing large datasets and designing data marts for product needs
• English: Professional Working Proficiency
• Experience with loyalty, CRM, or retention programs and 0→1 product launches is a plus

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries
• Develop your professional skills with access to mentoring, career consulting, and learning programs
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
• Work alongside people who take initiative, speak openly, and challenge themselves to grow
• Improve your language skills through co-financed courses and internal speaking clubs
• Annual salary from EUR 70 700 gross