Senior Product Designer, Marketplace

Description
Ritchie Bros. is seeking a Senior Product Designer to shape how customers join our marketplace, manage their accounts and stay connected to equipment and opportunities relevant to them.

The role focuses on sign-up, sign-in, account management, notifications and recommendations. You will make it easier for customers to get started, manage their information and preferences, and return when there is something worth acting on.

You will own design for this area of the marketplace, from customer research and early concepts through implementation and improvements after launch. Working closely with Product and Engineering, you will build experiences that support both new customers and experienced buyers who participate regularly.

Key responsibilities
• Design sign-up and onboarding experiences that help customers create an account, understand what is required and get started.
• Make sign-in, account recovery and verification clear and reliable, including when customers encounter errors or need help.
• Design account experiences where customers can manage their profile, business information, preferences and communication settings.
• Help customers understand their account status, outstanding requirements and the steps needed to participate in the marketplace.
• Design notifications that make clear what happened, why it matters and what action to take, across in-product messages, email and other supported channels.
• Give customers useful controls over the types, frequency and delivery of notifications they receive.
• Design recommendation experiences that help customers discover relevant equipment based on their interests and marketplace activity.
• Connect recommendations, saved interests, watchlists and alerts so customers can follow equipment and return when relevant inventory becomes available.
• Use customer interviews, usability testing, support feedback and behavioral data to identify friction and evaluate design changes.
• Work with Product and Engineering to define problems, explore options and make decisions about scope and priorities.
• Create user flows, prototypes and detailed interface designs, covering loading, empty, error and recovery states across desktop and mobile.
• Stay involved through implementation, resolve interaction details and review the experience before release.
• Use and contribute to the design system, with attention to accessibility and consistency across countries and languages.

Required qualifications
• 7+ years of product design experience, including ownership of customer-facing digital experiences from research through launch.
• Direct experience designing for an online marketplace, including how customers join, manage their accounts and return to participate.
• Experience designing account management, sign-up, onboarding or sign-in experiences.
• Experience designing notifications, communication preferences, recommendations or other experiences that support repeat engagement.
• A portfolio of shipped work that explains the customer problem, your design decisions, your contribution and the results.
• Strong interaction and visual design skills, including the ability to make complex account requirements and status information easy to understand.
• Hands-on experience conducting customer research and usability testing, and using the findings to improve designs.
• Comfortable using behavioral data to understand sign-up completion, account friction, notification engagement and return visits.
• Proficiency in Figma, including prototyping, components and shared design libraries.
• Experience working directly with engineers through implementation and checking the quality of the finished experience.
• Working knowledge of accessibility and responsive design.
• Able to work through unclear requirements, explain tradeoffs and take responsibility for design decisions through delivery.

Preferred qualifications
• Experience with auctions, B2B marketplaces or other services involving high-value purchases.
• Experience with business accounts, identity verification or accounts with multiple users and permissions.
• Experience designing personalized recommendations, including ways for customers to understand and refine what they see.
• Experience coordinating notifications across channels, including timing, relevance and customer preferences.
• Experience delivering products across countries and languages.
• Experience contributing to a design system used by multiple product teams.
• Hands-on use of AI tools to explore ideas, build prototypes or support research analysis, with careful review of the results.
EEO Information
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.