Senior Product Manager

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

Say Hello to Ecommerce OS

At Swap, we’re building the first unified ecommerce OS; a powerful, AI-driven platform that connects every operational workflow for ambitious ecommerce brands around the world. From real-time inventory intelligence to borderless returns, Swap helps brands simplify complexity, boost profitability, and scale globally.

About the Role

We’re looking for an exceptional product manager that is excited about defining the new world of agentic commerce in a way that is open and merchant-controlled. This role is perfect for someone who is an exceptional individual contributor with a strong track record of delivering business results from a portfolio of v1 and v.next products. This role blends platform thinking, shopper experience, and applied AI with the goal of giving merchants and end users a smarter, more intuitive way to engage with commerce.

You’ll lead one of the Swap’s product offerings from our suite, shaping our strategy from the ground up. That suite currently includes front-end shopper experiences, shipping, returns, inventory, crossborder, tax and compliance solutions. In short, huge breadth in the product suite all of which have agentic opportunity inflight or being explored.

What You’ll Do

• Build a hugely successful business; you know the world’s most impactful products make money

• Own Swap’s product vision with an agentic first view that is buzzword light and impact heavy

• Facilitate tough prioritization trade offs towards maximizing return on invested engineering time

• Define metrics of success for our products and deliver results against those metrics

• Build, launch and scale our B2B product offerings

• Translate fuzzy customer pains and problems into clear monetizable solutions and answers

• Build cross functional relationships engineering and business teams to ship innovation

What We’re Looking For

• Ambitious, curious, and excited to build in an emerging category at a fast paced startup

• 6+ years in product, with exposure to building AI-native or agent-powered products

• Demonstrated systems thinking for maintaining alignment with a growing set of SKUs / products and a rapidly growing organization

• Strong track record taking zero-to-one products to launch AND scaling v.next offerings

• Familiarity with at least one of the following domains: fintech, insurance, shipping & logistics or returns

• User-centric mindset feeding business outcomes; you know how to ship product that simplify the complex in a delightful way all way staying focused on business outcomes

• Experience working in commerce is a plus

About the Role

We’re looking for an exceptional product manager that is excited about defining the new world of agentic commerce in a way that is open and merchant-controlled. This role is perfect for someone who is an exceptional individual contributor with a strong track record of delivering business results from a portfolio of v1 and v.next products. This role blends platform thinking, shopper experience, and applied AI with the goal of giving merchants and end users a smarter, more intuitive way to engage with commerce.

You’ll lead one of the Swap’s product offerings from our suite, shaping our strategy from the ground up. That suite currently includes front-end shopper experiences, shipping, returns, inventory, crossborder, tax and compliance solutions. In short, huge breadth in the product suite all of which have agentic opportunity inflight or being explored.

What You’ll Do

• Build a hugely successful business; you know the world’s most impactful products make money

• Own Swap’s product vision with an agentic first view that is buzzword light and impact heavy

• Facilitate tough prioritisation trade offs towards maximising return on invested engineering time

• Define metrics of success for our products and deliver results against those metrics

• Build, launch and scale our B2B product offerings

• Translate fuzzy customer pains and problems into clear monetisable solutions and answers

• Build cross functional relationships engineering and business teams to ship innovation

What We’re Looking For

• Ambitious, curious, and excited to build in an emerging category at a fast paced startup

• 6+ years in product, with exposure to building AI-native or agent-powered products

• Demonstrated systems thinking for maintaining alignment with a growing set of SKUs / products and a rapidly growing organisation

• Strong track record taking zero-to-one products to launch AND scaling v.next offerings

• Familiarity with at least one of the following domains: fintech, insurance, shipping & logistics or returns

• User-centric mindset feeding business outcomes; you know how to ship product that simplify the complex in a delightful way all way staying focused on business outcomes

• Experience working in ecommerce is a plus

What we offer

💰 Competitive base salary: Pay that reflects your experience and the impact you’ll have, reviewed regularly as you grow with us.

📈 Stock options: Own a piece of what we’re building. As a high-growth scale-up, you’ll share in the upside as the company grows.

🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off so you can celebrate properly.

🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly.

🏦 Pension contributions: Company contributions to help you build long-term financial security.

🧘 Wellness benefits: Support for your physical health and wellbeing, so you can look after yourself in the way that works for you.

💚 Mental health support: Access to mental health resources and support, because looking after your mind matters as much as your body.

👶 Enhanced maternity and paternity leave: Extra support when you’re growing your family, so you can focus on what matters most.

🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time.

✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year, whether that’s family, travel, or a change of scenery.

🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun.

🍻 Thursday happy hour: Wind down the week with your colleagues at our Thursday happy hour, held across all of our locations.

🥞 Breakfast Mondays: Start the week with a good meal and good company.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.