Senior Product Manager, AI

Employment Type:

Permanent

Job Description:

You will help build a global intelligence platform, turning travel, loyalty, and customer data into AI products that improve traveller experiences and create value for our partners. This is an end-to-end product role at the intersection of product strategy, data science, and commercial outcomes.

What You'll Be Doing

You'll define long-term AI product strategy and annual roadmaps, turning business opportunities into clear priorities and measurable outcomes. You'll connect customer and partner needs with Data Science, Data, Engineering, UX, Commercial, Sales, Marketing, and Legal teams, from product requirements through delivery. You'll lead scalable AI capabilities and experimentation infrastructure, then track KPIs, model performance, and product adoption to continuously improve the solutions. In an environment where AI is part of everyday work, teams use tools and models thoughtfully, design lightweight evaluations, and learn faster without losing sight of quality, safety, and customer value.

What You Bring

• You have demonstrated experience managing AI, machine learning, or advanced predictive analytics products, evaluating their performance and making thoughtful choices among models and technical approaches. You bring at least 2 years in this type of product work and 5+ years of software product management experience overall.
• You bring experience in a domain such as travel technology, loyalty programs, marketplace dynamics, or fintech, along with a genuine interest in the travel space.
• You understand the architecture of machine learning pipelines, data platforms, and APIs, are comfortable with SQL, and can clarify technical trade-offs with engineering teams.
• You have designed, run, and scaled complex experimentation frameworks, including A/B and bandit testing, to validate model and product performance.
• You start with customer needs, turn them into clear product requirements, align multidisciplinary teams, and connect technical decisions to ROI and strategic value.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

What You'll Love About Us

🏦 RRSP Matching · 🏥 Comprehensive Health Plans · 📅 Flexible Paid Time Off · ✈️ Travel Experience Perk · 🧘 Annual Wellness Perk · 🚆 Commuter Perk · 🌅 Tenure-Based Work From Anywhere Program · 🍼 Parental Leave Top Up · 🌍 Adventure Pass · 🎓 Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call → Hiring Manager interview → Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.

About Plusgrade

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 575 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and offices around the world.