Senior Product Manager - B2C

Tiqets helps travellers discover and book museums, attractions and activities around the world. As part of Expedia Group, we bring our expertise in experiences to one of the world’s largest travel platforms.

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

• We are remarkable: Have fun, be creative and celebrate great moments!

• We are accessible: Communicate honestly and support each other

• We are adaptable: Learn, adapt, and pivot. That's who we are!
  

  What you will do

  As Senior Product Manager for Tiqets.com, you will own the outcomes of one of Tiqets' B2C product teams, focusing on helping travellers discover, choose and book the right experience.

  Tiqets.com is where most customers find us, explore what to do and book their tickets. Our supply of museums, attractions and activities keeps growing in both breadth and depth. As our offering grows, the challenge is to keep the customer journey frictionless and inspiring, and to keep innovating on how travellers discover and book experiences. Our technology and platforms keep evolving, and you’ll help shape how Tiqets.com develops along with them.

  What you will own

  • The Tiqets.com B2C outcomes, against clear business objectives

  • Customer experience and journey innovation across the B2C journey for activities, from discovery and evaluating options to choosing the right activity and completing a booking

  • The product strategy for Tiqets.com, aligned with the overall Tiqets product strategy

  • The full product lifecycle, from discovery and ideation to delivery, launch and impact evaluation

  • The roadmap and priorities for your team, balancing customer value, business impact and technical feasibility

    How you’ll work

    • With a dedicated product team of a designer and engineers, plus data science support

    • Building a deep understanding of our customers: what they need, where they experience friction and what helps them choose and book with confidence

    • In a hypothesis-driven way: identify problems and opportunities, test, learn and iterate quickly

    • Working closely with Merchandising, Supply, Customer Service, Expedia teams and other product teams

    • Contributing B2C expertise to Expedia Group initiatives where it’s relevant

      What we’re looking for

      • 5+ years of product management experience, with a track record of owning outcomes in B2C e-commerce, marketplaces or travel

      • Sound product judgment, connecting product decisions to business impact

      • Comfortable making good calls without having all the answers, keeping your team moving and delivering impact while our technology evolves within Expedia Group

      • Skilled at bringing people along, getting Merchandising, Supply and your team behind your ideas without formal authority

      • Experience with experimentation and data-driven decision making

      • Solid understanding of UX principles and a passion for simple, intuitive customer experiences

      • Comfortable discussing technical trade-offs with engineers

      • Fluent in English, both written and spoken

      • Living in the Netherlands
        

        In your application, tell us about a commercial outcome you were accountable for, such as revenue, conversion or retention. What was the problem, how did you approach it and what changed as a result? We care more about how you think and how you got there than about the exact uplift
        
        
        📍This is a hybrid role working 2-3 per week at our HQ in Amsterdam
        Perks & Benefits at Tiqets
        

        • Energetic, international work environment

        • Bright, welcoming office located in the centre of Amsterdam

        • Tiqets learning academy: skill lab, group & individual learning

        • Mental health support through our partnership with OpenUp

        • Daily fresh lunch buffet provided by Join Programs

        • Sports activities: free gym, running sessions, boot-camp, football, climbing and more

        • Fun, sociable company events in and out of the office

        • 20% employee discount code to explore great museums/venues worldwide

        • Pension contribution and travel compensation