Senior Product Manager, Lending

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Fintech team is responsible for a diverse range of products and workstreams, all with the united goal of helping restaurants make dealing with money easier. From quickly and seamlessly taking guest payments to extending credit via our lending products, the Fintech product team tackles some of the biggest and most impactful initiatives within Toast.

We are looking for a Senior Product Manager to lead Toast’s Lending efforts as part of our Embedded Finance team. You will be responsible for identifying, prioritizing and building innovative financial products & features that help restaurant owners access the funding they need to start, run or grow their business. The initiatives you spearhead will expand and strengthen our suite of lending products like Toast Capital and Easy Pay, growing our reach and impact.

A day in the life (Responsibilities)

In this role, you will interface with our restaurant customers directly to get feedback on product opportunities in order to inspire and inform how Toast continues to iterate and deliver more value. You will own the Lending product roadmap and collaborate with various teams across Toast, most notably Credit, Capital Markets, Legal & Compliance, Data Science/ AI, Marketing, Operations, Payments, Finance. You will also engage external bank partners, funding partners and various vendors.

• Own the product roadmap for Toast Capital (Toast’s flagship lending product).
• Work closely with cross functional teams and various product domains across Toast to support ideation, design, development, launch and support of new and existing products.
• Create & present business cases and business models for new product investments, and measure/quantify success of product launches.
• Write technical and non-technical user stories, define requirements, workflows, and wireframes in collaboration with Engineering, Design, Data Science and other teams.
• Manage the backlog of an established engineering team, define roadmap requirements, and facilitate agile ceremonies.
• Communicate and collaborate with technical counterparts, and business-oriented stakeholders, to consistently set and meet expectations.

What you'll need to thrive (Requirements)

• 5+ years of product management experience, with a track record of driving strategy, execution, and impact for B2B products
• A passion for innovating in financial services and desire to transform the restaurant & hospitality industry
• Experience managing products from their early inception to measurable post-launch success.
• A track record of strong execution, delivering speed and quality.
• Versatile skillet - you’re able to design innovative financial products, experiment to deliver top notch personalized user experiences, drive consistent risk model improvements, build efficient risk and operations tooling, and develop a scalable platform.
• Strong written & verbal communication skills, with an emphasis on communicating roadmaps, tradeoffs and technical solutions to a variety of stakeholders.
• High EQ and is skilled at building and maintaining relationships with engineering & design teams.
• Strong ability to turn data into actionable insights and customer outcomes
• Proven ability to influence across teams and drive alignment in ambiguous, high-impact spaces
• Comfortable with data analysis tools like SQL.

Bonus ingredients*

• First-hand experience with lending.
• Experience working fast-growing teams & hyper-growth companies.
• Experience delivering products powered by machine learning models.
• Experience incorporating legal & regulatory oversight into consumer or business products.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.