Senior Product Manager (Product Monetization)

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

Every Infobip product, channel and commercial model ultimately depends on one thing: the ability to turn usage and agreed commercial terms into accurate, transparent and scalable charges. As a Senior Product Manager for Product Monetization, you'll shape the systems and processes behind product catalog, pricing, quoting, charging, billing and invoicing across our global portfolio. You'll work where product strategy, commercial models, finance operations, regulation, data and high-scale engineering meet, simplifying a complex landscape while protecting revenue, margin, compliance and customer trust. This is an internal platform role with company-wide impact: your products enable teams to launch and monetize new CPaaS, SaaS and AI propositions, support both self-service and managed customer journeys, and invoice customers accurately across markets and legal entities.

What you'll do

• Own the product vision, strategy and roadmap for the Product Monetization domain, connecting product catalog, CPQ, pricing, charging, billing and invoicing capabilities.
• Discover and validate the needs of Product, Sales, Revenue Operations, Finance, Billing Operations, Partnerships and other internal users, while keeping company objectives and customer outcomes in focus.
• Translate complex commercial and financial processes into clear product problems, requirements, service boundaries and measurable outcomes.
• Partner closely with engineering, architecture, design, data and operational teams to build reliable, scalable and API-first platform capabilities.
• Enable new CPaaS, SaaS and AI business models, including usage-based, recurring, tiered, volume, package, fee, discount and revenue-sharing models.
• Improve the flow from opportunity and quote to activated commercial terms, usage charging, invoice generation and downstream reporting.
• Drive automation and self-service to reduce manual configuration, corrections, recalculations and operational dependencies.
• Define and monitor product and operational metrics such as adoption, automation rate, billing accuracy, time to monetize, correction volume and cycle time.
• Lead prioritization across strategic platform evolution, regulatory needs, product launches, operational improvements and technical sustainability.
• Act as the Product Monetization subject matter expert and point of contact for senior stakeholders across the company.
• Mentor Product Managers and Associates, strengthen product craft in the team and contribute to a culture of ownership, discovery and outcome-based delivery.

What makes you a strong fit

• Significant experience managing complex B2B software, platform or internal products across the full lifecycle, from discovery and strategy to delivery, adoption and optimization.
• Strong systems thinking and the ability to connect customer, commercial, operational, financial, regulatory, data and technical perspectives.
• Demonstrated success turning fragmented or manual processes into scalable product capabilities and clear operating models.
• Comfort working with technical products, APIs, integrations, event or usage data, distributed systems and complex system dependencies.
• Ability to define a compelling long-term direction while staying close to delivery details, trade-offs and operational reality.
• Strong analytical skills and experience using qualitative and quantitative evidence to frame problems, prioritize investments and measure outcomes.
• Excellent stakeholder management and influencing skills across functions and seniority levels, including the ability to create alignment when priorities conflict.
• Clear, structured communication and the ability to make complex topics understandable to technical and non-technical audiences.
• Experience working in Agile environments such as Scrum, Kanban, LeSS or similar approaches.
• Fluent English, written and spoken, with the ability to collaborate effectively in a global organization.
• A proactive, independent and pragmatic approach, with strong ownership and a collaborative mindset.

Nice to have

• Experience in CPaaS, SaaS, telecommunications, payments or another high-volume, usage-based business.
• Hands-on experience with one or more of the following domains: product catalog, monetization, pricing, CPQ, charging, billing, invoicing, ERP or order-to-cash.
• Experience with Salesforce CPQ, enterprise ERP platforms or large-scale billing and charging solutions.
• Experience modernizing legacy platforms, consolidating tooling or designing platform capabilities for reuse across multiple product teams.

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.

Our mission is to democratize the future of communication

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News

Build a global mindset in a global company

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Learn more 👉 Life at Infobip - Infobip

Pioneer what comes next

From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all.

Perks and benefits of being a Bipper

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well-being, and success.

Explore more 🌱 Working at Infobip - Infobip

Learn about our culture

We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way.

Learn more about our culture 🔗 Principles - Infobip