Senior Product Manager, Servicing

Posting Description

We are seeking a strategic, outcome-oriented Senior Product Manager, Servicing to lead the vision, strategy, and evolution of our Servicing product domain.

This is a virtual position, ideal candidate lives in Minnesota.

This leader will be responsible for transforming how customers, distribution partners, and colleagues manage insurance relationships throughout the policy lifecycle. The role spans policy servicing, account management, and claims, with an emphasis on creating connected, intuitive, and scalable experiences across a diverse portfolio of insurance products and businesses.

Operating in an evolving product organization, the ideal candidate thrives in ambiguity and complexity. Strategies, priorities, and requirements will not always be clearly defined or handed to them. This individual must proactively identify opportunities, bring structure to uncertainty, challenge assumptions, and create the clarity and momentum needed to drive meaningful outcomes.

This is a business-focused product leadership role requiring strong product management fundamentals, cross-functional influence, and the ability to connect customer needs, business capabilities, and technology investments.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

Product Strategy & Domain Leadership

• Own and drive the product vision, strategy, and roadmap for the Servicing domain, aligned with enterprise objectives and business priorities.
• Lead the evolution of capabilities across policy servicing, account management, and claims, including policy management, endorsements, renewals, and related servicing interactions.
• Identify opportunities to simplify complex insurance processes, increase self-service adoption, improve retention, and reduce operational costs.
• Establish a scalable approach to servicing that supports diverse insurance products, business models, distribution channels, and brands.
• Define meaningful product outcomes, success metrics, and investment priorities.

Product Discovery & Delivery

• Translate business challenges, customer needs, and market opportunities into actionable product strategies and requirements.
• Lead discovery to understand current-state challenges, validate opportunities, and define future-state capabilities.
• Prioritize investments based on customer value, business impact, feasibility, and strategic alignment.
• Partner with Engineering, Architecture, Experience, Intelligence, Operations, and business stakeholders to deliver cohesive solutions.
• Balance near-term business needs with long-term capability development, reducing fragmentation and unnecessary customization.
• Measure product performance and continuously refine priorities based on insights and results.

Cross-Functional Leadership & Collaboration

• Lead, coach, and develop product managers and other product team members within the Servicing domain.
• Establish strong partnerships with business leaders across multiple insurance businesses to align priorities and drive adoption.
• Partner closely with other product domain leads, including Growth & Distribution, Payments, and Enterprise Capabilities, to align strategies, coordinate priorities, and deliver integrated capabilities and seamless end-to-end experiences.
• Navigate cross-domain dependencies, shared ownership, and competing priorities to drive alignment, resolve trade-offs, and ensure cohesive product outcomes.
• Collaborate with Experience to create consistent, intuitive customer, partner, and colleague journeys across digital and assisted channels.
• Demonstrate initiative and urgency in identifying opportunities, addressing challenges, and driving decisions forward.
• Communicate product direction, trade-offs, progress, and outcomes clearly to senior leadership.

Skills and experience that will lead to success:

Required:

• 7+ years of experience in product management, including ownership of complex digital products or business capabilities.
• Demonstrated experience defining product strategy, managing roadmaps, and delivering measurable business outcomes.
• Experience leading product teams or providing leadership across multiple product initiatives.
• Strong understanding of product discovery, prioritization, requirements definition, and iterative delivery.
• Ability to translate complex business processes into scalable, customer-centered product capabilities.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Proven ability to navigate ambiguity and complexity, independently establish direction, and drive progress without relying on predefined solutions or detailed instructions.

Preferred:

• Experience in commercial property and casualty insurance, insurance distribution, or related financial services.
• Familiarity with insurance policy administration, endorsements, renewals, claims, or servicing operations.
• Experience supporting multiple business units, brands, or product lines through shared capabilities.
• Experience modernizing legacy processes and transitioning organizations toward product-led operating models.

Education:

• Bachelor’s degree or equivalent years of industry experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $130,000 to $150,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.