Senior Production Support Team Lead (Control-M & Operations)

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

We are looking for a Senior Production Support Team Lead (Control-M & Operations) to join a critical production operations team responsible for ensuring the stability, availability, and performance of business-critical applications and infrastructure. This is a hands-on leadership role for an experienced professional with strong expertise in production support, batch scheduling, monitoring, incident management, and operational excellence.

Key Responsibilities:

• Lead and support production operations activities, ensuring high availability and reliability of critical services.
• Manage and optimize batch scheduling processes using Control-M.
• Provide Level 2 production support and ensure operational continuity across business applications and platforms.
• Monitor production environments, identify operational risks, and proactively resolve incidents and performance issues.
• Troubleshoot batch failures, application issues, infrastructure incidents, and service degradations.
• Coordinate production activities and support operational changes, releases, and maintenance interventions.
• Manage file transfer processes and ensure the successful execution of scheduled workloads.
• Maintain technical documentation, operational procedures, and CMDB records.
• Collaborate with infrastructure, development, security, and business teams to ensure service quality and continuous improvement.
• Contribute to automation initiatives, operational efficiency improvements, and DevOps practices.
• Support team coordination, workload distribution, knowledge sharing, and operational governance.

• Strong experience in Production Support, IT Operations, or Application Support environments.
• Proven experience leading and coordinating technical teams, including task allocation, operational follow-up, knowledge sharing, and team support in production environments.
• Hands-on experience with Control-M administration, scheduling, monitoring, and troubleshooting.
• Solid knowledge of Linux and/or Windows Server environments.
• Experience with Shell/Bash scripting and operational automation.
• Good understanding of application servers such as Tomcat, Apache, and JBoss.
• Experience with managed file transfer solutions such as CFT, Connect:Direct, or Connect Express.
• Knowledge of cloud platforms, preferably AWS and/or Google Cloud Platform (GCP).
• Experience with monitoring and observability tools, ideally Dynatrace.
• Familiarity with ITSM platforms such as ServiceNow.
• Professional proficiency in English (Mandatory);
• Fluency in French is a plus.

Soft Skills:

• Strong leadership and mentoring capabilities.
• Excellent stakeholder management and communication skills.
• Ability to influence technical decisions and drive best practices.
• Analytical mindset with strong problem-solving abilities.
• Proactive, autonomous, and results-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to work effectively in cross-functional and international environments.
• Continuous improvement mindset and commitment to delivering high-quality solutions.

• Workplace type: Hybrid (50% onsite, 50% remote).
• Location: Parque das Nações, Lisboa.
• Participation in an on-call rotation and occasional planned out-of-hours interventions.