Senior Program Manager

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

The Senior Program Manager will lead and execute TaskUs’ LX Design strategy and initiatives.

This role will bring a wealth of experience in e-learning, instructional design, and technology, demonstrating strategic leadership in driving the development and implementation of innovative and effective digital learning programs.

SPECIFIC RESPONSIBILITIES

The Senior Program Manager will be responsible for the following:

• Strategic Leadership:
  • Develop and execute a forward-thinking e-learning strategy aligned with organizational goals and objectives.
  • Provide vision and leadership in shaping the future of digital learning within the organization.

• Program Development and Design:

• • Oversee the design and development of engaging and effective e-learning content, ensuring alignment with instructional design principles and adult learning theories.
  • Collaborate with instructional designers and subject matter experts to create high-quality digital learning experiences.

• Technology Integration and Innovation:

• • Evaluate and integrate emerging technologies and tools to enhance the effectiveness of e-learning initiatives.
  • Drive innovation in the use of technology to improve the overall learning experience.

• Team Leadership:

• • Lead and inspire a team of e-learning professionals, providing strategic direction, mentorship, and professional development opportunities.
  • Foster a collaborative and innovative work environment within the e-learning team.

• Quality Assurance:

• • Establish and maintain high-quality standards for e-learning content, delivery, and assessments.
  • Implement rigorous quality assurance processes to ensure continuous improvement.

• Collaboration with Stakeholders:

• • Collaborate with executive leadership, department heads, and subject matter experts to identify training needs and ensure alignment with organizational objectives.
  • Communicate the impact and benefits of e-learning initiatives to organizational leaders.

• Training Delivery and Facilitation:

• • Occasionally facilitate training sessions, modeling best practices in digital learning delivery.
  • Help ensure trainers are well-equipped and trained to deliver e-learning content effectively.

• Assessment and Evaluation:

• • Implement assessment tools and analyze evaluation data to measure the effectiveness of e-learning programs.
  • Use data-driven insights to make continuous improvements to digital learning initiatives.

• Reporting and Analytics:

• • Develop and maintain reporting mechanisms to track and analyze key performance indicators related to e-learning effectiveness.
  • Utilize analytics for data-driven decision-making and program improvement.

• Continuous Learning:

• • Stay at the forefront of advancements in e-learning methodologies, technologies, and best practices.
  • Encourage and model a culture of continuous learning within the e-learning team.

The success of the a Senior Program Manager is measured through:

• Learning outcomes
• Employee engagement
• Effectiveness of training programs
• Performance improvement

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor’s degree in Instructional Systems Design or any related field is a plus, but not a requirement.

WORK EXPERIENCE

At least 5 years experience in the following:

• • Mentoring teams in the LX Design space
  • Defining measurable training goals and learning objectives (in all three learning domains)
  • Actively practicing instructional design methodologies in a fast-paced environment
  • Designing learner-centered training programs and developing related training materials
  • Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

• E-Learning Authoring Tools:
  • Proficiency in using industry-standard e-learning authoring tools such as Articulate Storyline, Rise, or similar tools to create interactive and engaging digital content.

• Learning Management Systems (LMS):
  • Familiarity with learning management systems to manage, deliver, and track e-learning courses. Knowledge of popular LMS platforms like Moodle, Blackboard, Canvas, or similar systems.

• Multimedia Development:
  • Skills in multimedia development, including graphic design, video editing, and audio production to enhance the visual and auditory components of e-learning courses.

• Adaptive Learning Technologies:
  • Awareness of adaptive learning technologies that personalize the learning experience based on individual learner needs.

• E-Learning Standards and Protocols:
  • Understanding of e-learning standards such as SCORM (Sharable Content Object Reference Model) and xAPI (Experience API) to ensure interoperability and tracking capabilities.

• User Experience (UX) Design:
  • Familiarity with UX design principles to create e-learning experiences that are user-friendly and engaging.

• Security Awareness:
  • Understanding of security considerations in e-learning, including secure access, data protection, and compliance with privacy regulations.

• Project Management Tools:
  • Proficiency in project management tools for planning, organizing, and tracking the progress of e-learning projects.

OTHER SKILLS

• Makes logical decisions through key facts, explores alternatives, and proposes quality solutions
• Communicates information and ideas clearly, and concisely, verbally and in writing
• Interacts with peers, management, and other departments in a professional manner
• Fosters a positive and productive work environment, with the ability to lead, build teams, and motivate staff
• Has strong organizational and interpersonal management skills
• Manages time effectively and efficiently

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.

Protecting You from Fraud

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

• You will never be asked for payment information or banking information during the application or interview process.

• We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

• Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams:

• TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.

• TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.

• If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.