Senior Program Manager, Product and Marketing Operations

What we’re building and why we’re building it. Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users. Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers. The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base. It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch. About the Role: Fetch is seeking a Senior Program Manager to build, own, and continuously improve the planning and performance systems that enable Product and Marketing to operate effectively. In this high-impact individual contributor role, you'll partner closely with Strategy & Operations leadership to translate operating model vision into durable systems. You'll build the planning infrastructure, reporting systems, and recurring operating mechanisms that leaders rely on to make better decisions, while using AI and automation to reduce manual work and improve organizational scale. This role sits at the intersection of program management, operations, analytics, and organizational effectiveness. It is best suited for someone who enjoys building systems, simplifying complexity, and creating leverage for the teams around them. This is a full-time role that can be held from one of our US offices or remotely in the United States. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: Planning Systems Build and run the infrastructure supporting annual planning, quarterly planning, roadmap reviews, and planning cycles. Create planning templates, planning calendars, dependency trackers, executive rollups, and portfolio cross-cuts that help leaders identify gaps, overlaps, sequencing risks, and capacity constraints. Build the workflows, reporting, and automation that keep planning running smoothly before, during, and after each planning cycle. Continuously improve planning systems as organizational needs evolve. Performance Systems Build and run the OKR operating system, including templates, reporting, status collection, executive summaries, and review cycles. Build KPI dashboards, scorecards, and reporting that provide visibility into priorities, progress, organizational health, and business performance. Create a consistent operating model for evaluating cross-functional initiatives and integrated marketing moments. Automate recurring reporting and executive rollups wherever possible while continuously improving the quality and usefulness of insights. Operational Leverage Identify opportunities to simplify, standardize, and automate recurring work across Product and Marketing. Design and implement AI-enabled workflows that reduce manual planning, reporting, documentation, and coordination. Build reusable templates, tooling, documentation, and automations that improve consistency and reduce operational overhead. Drive adoption of new systems through enablement, feedback, and continuous improvement. Minimum Requirements: 8+ years of experience in program management, strategy & operations, marketing operations, product operations, business operations, or a related field. Demonstrated experience building and operating planning systems, reporting systems, or other cross-functional operating infrastructure. Proven ability to translate strategic direction into scalable workflows, systems, and organizational adoption. Experience driving complex cross-functional initiatives from concept through operationalization in a fast-paced, high-growth environment. Strong analytical and problem-solving skills, with the ability to use data to improve decisions and influence stakeholders. Exceptional cross-functional leadership skills and ability to influence without direct authority. Excellent written and verbal communication skills, including experience preparing executive-level reporting and recommendations. Demonstrated fluency with AI-enabled workflow design, automation, and process improvement, with experience applying AI to improve operational scale and efficiency. Preferred Qualifications: Experience building or scaling a PMO, Product Operations, Marketing Operations, or Strategy & Operations function. Experience building planning systems, OKR systems, executive reporting, or organizational operating mechanisms. Familiarity with product development lifecycles and marketing operating models. Experience designing dashboards, executive reporting, or planning tooling. Experience leveraging AI to redesign workflows and improve organizational efficiency. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $ 144,334-169,805 . Discover our benefits and how our employees live rewarded at https://fetch.com/careers . At Fetch, we'll give you the tools to feel healthy, happy and secure through: Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth. 401k Match: Dollar-for-dollar match up to 4%. Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. Continuing Education: Fetch provides ten thousand per year in education reimbursement. Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles) Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].