Senior Program Manager (Product Team)

Who We Are as a Company: GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels. GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e- commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC. What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace Summary You will work with internal and external stakeholders to manage complex programs that have strategic or tactical importance for Gokwik. Right from Day 1, you will own key business challenges and be expected to demonstrate autonomy to think strategically and make data driven decisions. You will drive the initiatives independently or as part of larger project teams, having a significant impact on the merchant and customer experience. Partnering with product, tech, science or analytics, you will identify and address the root cause of issues impacting merchant and customer experience. This role requires a strong analytical bent of mind, and ability to effectively deal with competing priorities. You will be successful in this role if you: Are comfortable working in a fast paced environment where you hold yourself and others accountable to tight timelines and highest standards Thrive in ambiguous environment and are willing to roll up your sleeves whenever necessary Can dive deep and interpret the data from multiple sources to make informed business decisions Have a high attention to detail and can manage multiple, competing priorities simultaneously obsess over merchants and customers to proactively identify gaps in our current offerings and propose solutions to create delight for them are passionate about using technology and data to measure every area of the projects, drive efficiencies, optimizations and influence decision-making have excellent project-management skills, and an innate ability to proactively identify risks, and dependencies that might have the potential to derail the project can communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way We’re Excited About You If You Have: A bachelor’s degree or higher in a field with emphasis on business or technology (e.g. MBA, science, maths, or similar) 4-6 years of experience in program or project management Experience owning program strategy and end to end delivery of projects Proven program/project management skills, including the ability to break down tasks, simplify roadmaps, establish owners and timelines, and status reporting Proven ability to conceptualise, monitor and use key performance metrics to drive actionable recommendations and improve business performance Strong presentation skills, including an ability to effectively communicate with both business and technical teams Strong problem solving and analytical skills Some Important Traits – We look out for a Person in this role Independent, resourceful, analytical, and able to solve problems effectively Ability to be flexible, agile, and thrive in chaos Excellent oral and written communication skills Our Core Value Cultures: Merchant Obsession (Merchant First) Innovation Talent We’re A Remote 1st Company Our Organization was established right in middle of the pandemic, hence we don’t have location barriers across our team, Infact more then 90% of our Employees “Work from Anywhere” - Which helps in being more flexible in our personal lives and spend less time commuting – At the same time, being together in person is an important part of our culture and shared success. We’ll collaborate in person at a regular cadence and with purpose The pace of our growth is incredible – if you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, Come join us!