Senior Program Manager | SaaS & Technology Delivery | Perpetual Digital

• Lead delivery across Perpetual Digital’s market-facing SaaS and data products, working at the intersection of Product, Engineering, clients and commercial outcomes.
• Personally lead complex software and client programs while owning the broader portfolio of Digital and PCT technology delivery.
• Help shape modern software delivery across SaaS, data and AI in a highly regulated financial services environment.

Perpetual Group is an ASX-listed company headquartered in Sydney, Australia, with businesses spanning Asset Management, Wealth Management and Corporate Trust.

Perpetual Corporate Trust is a leading fiduciary, custody and digital business supporting domestic and global financial institutions across debt markets, managed funds and digital solutions.

About the Role

This is a senior commercial software delivery leadership role within Perpetual Digital, which develops SaaS and data platforms for external financial services clients.

You’ll lead delivery across our market-facing software portfolio, working closely with Product and Engineering to turn product roadmaps, client commitments and commercial priorities into successful product releases and client implementations.

This isn’t a traditional PMO role removed from delivery. You’ll personally lead selected complex and strategically important software and client programs, working directly with Product and Engineering teams, clients and technology partners from planning through implementation and production.

Alongside this hands-on delivery accountability, you’ll own the broader portfolio spanning Perpetual Digital and major Perpetual Corporate Trust technology initiatives, providing oversight of priorities, investment, capacity, dependencies, risk, financial performance and outcomes.

For Digital-led initiatives, you’ll provide direct delivery leadership and project assurance. For selected PCT business-sponsored initiatives, you’ll provide the portfolio, delivery capability, resources and disciplines that enable accountable business sponsors to deliver successfully.

Reporting to the General Manager, Perpetual Digital, you’ll operate across Product, Engineering, Data, Architecture, Cyber, Consulting and Operations and help mature how we deliver software, including the practical and governed use of AI and automation.

Key Responsibilities

• Lead commercial software delivery across Perpetual Digital’s SaaS and data products, connecting product roadmaps, engineering delivery, client commitments and commercial priorities.
• Personally lead selected complex client implementations and strategically important software programs from mobilisation through production and operational transition.
• Partner with Product and Engineering to deliver secure, scalable and supportable product capability while balancing individual client requirements with the integrity and reusability of the underlying platform.
• Own the broader Digital and PCT technology portfolio, providing clear oversight of priorities, investment, capacity, dependencies, delivery risk, financial performance and outcomes.
• Lead multidisciplinary delivery teams spanning Product, Engineering, Architecture, Cyber, Data, Testing, Consulting and Operations, setting clear accountability and driving timely decisions.
• Lead external client delivery, balancing contractual and commercial commitments with client outcomes, delivery quality and sustainable product development.
• Lead third-party technology delivery across SaaS, data and AI solutions, including vendors, integrations, migration, testing, implementation and operational readiness.
• Develop Project Managers and strengthen delivery practices through proportionate governance, improved portfolio insight, effective delivery data and practical use of AI and automation.

About You

You’re an experienced technology delivery leader who has worked within a commercial software, SaaS or product engineering environment and understands what it takes to successfully build and implement software for external clients.

You’re comfortable operating between executives, clients, Product and Engineering teams. You understand how software products are planned, designed, built, integrated, tested, released and operated, and can credibly engage with technical teams without needing to be an engineer yourself.

Importantly, you’re not looking for a role that is purely about portfolio reporting and governance. You’re comfortable personally taking ownership of a difficult client or technology program while maintaining a broader view of the portfolio and leading other delivery professionals.

You’ll bring:

• Significant experience leading commercial software, SaaS or data product delivery for external clients.
• A strong track record of personally delivering complex software development programs and client implementations end to end.
• Strong understanding of Product and Engineering operating models, the SDLC, agile and hybrid delivery, cloud platforms, APIs and integrations, data migration, testing, release management and operational transition.
• Experience balancing client requirements and commercial commitments with reusable, scalable product capability.
• Experience leading broader technology portfolios across prioritisation, investment, capacity, financial management, dependencies, risk and benefits.
• Strong executive, client, vendor and commercial leadership skills, with the ability to lead Project Managers and multidisciplinary technology teams.
• Experience delivering third-party SaaS, data or AI solutions and working effectively with Architecture, Cyber, Risk and other control functions.
• Financial services or another regulated-industry background is highly regarded, with experience in corporate trust, securitisation, funds, custody or financial-market infrastructure advantageous.
• A tertiary qualification in Business, Information Technology, Engineering, Project Management or a related discipline, or extensive equivalent industry experience, will be well regarded.

Why Perpetual Digital?

This is an opportunity to have influence well beyond an individual program.

You’ll work across commercial software products, external client delivery and enterprise technology transformation, combining hands-on delivery leadership with the ability to shape how a broader portfolio is prioritised and delivered.

You’ll operate in an environment where technology, data and AI are increasingly central to our products and how we work, with the opportunity to improve delivery practices while remaining close to Product, Engineering and our clients.

We value leaders who challenge constructively, own outcomes and focus on making a sustainable impact for our clients and our business.

If you’re excited by the opportunity to combine commercial software delivery, complex client programs and portfolio leadership, we’d like to hear from you.

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

Employee benefits

• We’re committed to supporting hybrid working with our philosophy balancing business client and individual needs​ with 3 - 4 + days in modern recently renovated office​
• Work from anywhere in Australia for up to one month each year
• An annual allowance to empower you to prioritise your personal wellbeing
• Study support and commitment to supporting professional development.

About Us

Perpetual is an ASX-listed, diversified financial services company which has been serving clients since 1886.

Across our four business divisions - Perpetual Asset Management Australia, Perpetual Asset Management International, Perpetual Private and Perpetual Corporate Trust - we aim to protect and grow our clients' wealth, knowing that by doing so we can make a difference in their lives.

Trust is earned, every day.

We have been earning the trust of our clients for more than 130 years and pride ourselves on our long-standing client relationships - some of which span five generations.

Our People

Each and every day our people bring to life our enterprise behaviours – Stretch, Own It, and Make an Impact. The Perpetual team is diverse, expert and driven by the belief that we can make a difference in the lives of our clients. We value integrity, skill and teamwork and seek to find the best in each individual. Our reward is personal and professional development and the pride that comes from doing the best for our clients.

Our History

In 1885, a committee of business and professional people, including future Prime Minister, the Honourable Sir Edmund Barton, gathered in Sydney for the purpose of forming a trustee company. Perpetual Trustee Company Limited was formed on 28 September 1886 and since then has been entrusted by generations of Australians to manage, grow and protect their wealth.

Through wars, recessions and financial crises, we have continually evolved to meet the challenges of constant social, technological and economic change. Our core values and financial principles have endured through time and will continue to endure.