Senior Project Manager, Customer Contracts

Position Summary

This position will lead the monitoring, review and enforcement of compliance-based language associated with all Healthcare Customer Contracts. This includes GPO Contracts, IDN Contracts, Strategic Account contracts and all Placement Program and Financing agreements. The Senior Project Manager – Customer Contracts Compliance are responsible for mastery understanding of compliance terms in all contracts and building the tools and reports to understand if compliance terms are not being met. In addition, the compliance analysts must work with Corporate Accounts, Strategic Accounts and Sales to enforce compliance and drive pricing and revenue improvements.

For qualified candidates living outside of a 60 mile radius of Mentor OH this position can be fully remote.
For candidates living under a 60 miles radius, this is a hybrid position. Associates would be required to come onsite 2 days per week.

What You'll Do as a Senior Project Manager

Customer Contract Compliance Measurement, Reporting, and Analysis (50% of Time)

1. Partners with and leads process development for pricing & contracts analyst across the Healthcare business unit to ensure compliance related language included in contracts can be monitored and enforced.
2. Establishes and leads monthly process to review Customer sales volumes, market share expectations, and other Customer oriented metrics as compared to Customer compliance commitment.

1. Partners with Sales Leaders to monitor all placement program compliance commitments. Ensure proper, professional Customer notification for failure to meet minimum commitments. Ensures execution of contractual remedies for non-compliance.
2. Defines, establishes & leads GPO, IDN, RPC, Aggregation Group and Product Placement Program exemption process that includes monitoring, rationale, and follow up.
3. Owns and communicates routine metrics, including a monthly scorecard monitoring the impact of compliance across all Customer contract types.
4. Provides routine updates to the Healthcare Management Team regarding cumulative impact from enforcement as well as missed opportunities. Leverages Root Cause, Counter Measure thinking related to strategies to combat missed opportunities.

Customer Contract Policy Development & Maintenance (25% of Time)

1. Develop STERIS Customer contract compliance regulations and policies by evaluating internal Customer Contract operational and procedural compliance.
2. Analyze and update existing compliance policies and related documentation.
3. Develop processes from negotiation to signature for Customer contracts that enable operationalization of contract and pricing terms.
4. Communicate compliance policies and guidelines to Corporate Accounts, Strategic Accounts, and Sales Leadership.

Process Development: LEAN / Continuous Improvement (25% of Time)

1. Developing and maintaining a compliance recordkeeping system.
2. Training a broad range of STERIS team members on both industry compliance requirements and STERIS Contract Compliance standards.
3. Maintain compliance requirements and amendments to STERIS standards.
4. Partners with Contract Analysts to maintain process discipline surrounding contract creation, maintenance, and termination.
5. Partners with legal teams to ensure process support compliance at all levels.
6. Develop and initiate SCRs to improve internal contract and pricing processes.
7. Lead integration and system upgrades/enhancements with regards to reporting and data structure.

Required Experience

Required:

• Bachelor's degree required (business, math or finance preferred)
• 5+ years of equivalent experience required
• Knowledge and competency of Microsoft Excel, Word and PowerPoint required
• Process review experience including analysis of contractual financial elements and modelling impact
• Pricing & Contract process experience.
• Strong influencing and negotiation skills
• Excellent interpersonal and relationship management skills
• Self-starter

Preferred:

• Graduate level coursework preferred.
• Healthcare industry experienced preferred.

Other:

• Strong problem solving and analytic skills (data gathering, analysis and development of recommendations) including exceptional ability to formulate compliance policies, procedures, and related documentation.
• Ability to think critically and strategically about proposed programs or process changes and provide meaningful insight to business stakeholders
• Detail-oriented with the ability to handle multiple projects simultaneously under tight deadlines
• Outstanding organizational, communication (both verbal and written) and relationship skills conducive to collaboration. Exceptional communication and interpersonal skills.
• Ability to work independently and in a team environment
• Demonstrated ability to work cross-functionally and influence others
• Advanced analytical abilities.
• Effective research and professional networking skills.
• Ability to effectively train employees.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career