Senior Quality Analyst - Contract - Columbia, SC

Senior Quality Analyst – Data Mapping & Enterprise Software Implementation
Location: Columbia, SC Hybrid (3 days in office, 2 days remote).

Interview Process: 1 Round of Onsite Interviews
Duration: 12 Months
Employment Type: Contract
Experience Required: 06+ Years

Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.

Project Scope:

The Senior Quality Analyst will support the final stages of an enterprise software implementation within an internal business program area. Reporting to the Project Management Office Manager, this position will lead data mapping and quality assurance activities while working closely with the project manager, project sponsor, software vendor, and internal project staff.

The role will focus on mapping complex spreadsheets to software data fields, reviewing business processes, identifying software functionality issues, and recommending improvements to the system and internal procedures. The analyst will also document software issues, manage helpdesk tickets, and work with subject matter experts to identify areas requiring software modifications.

Key Responsibilities:

• Perform business process and software data mapping activities.
  
• Review existing business processes and recommend improvements to processes and procedures.
  
• Conduct enterprise software reviews and quality assurance analysis.
  
• Work with internal staff to resolve software functionality issues and pain points.
  
• Monitor, report, and track helpdesk tickets through the vendor's ticketing system.
  
• Identify and recommend enterprise software enhancements and modifications.
  
• Serve as the liaison between the project manager, software vendor, and internal program area staff.
  
• Prepare presentations, documentation, correspondence, and reports to support software change orders, statements of work, and modification requests.
  
• Work with subject matter experts to identify software limitations and opportunities for improvement.
  
• Document recommended business process changes and provide training to internal staff.
  
• Identify opportunities to improve internal operations and consumer satisfaction.
  

Required Skills & Experience:

• 6+ years of experience as a Quality Analyst.
  
• 3+ years of State Government experience.
  
• 3+ years of experience with Emphasys.
  
• 3+ years of experience with HDS.
  
• 6+ years of data mapping experience.
  
• 6+ years of business process testing and improvement experience.
  
• 6+ years of process and procedure documentation experience.
  
• 6+ years of experience creating:
  
• Statements of Work (SOWs)
  
• Change Orders
  
• Software Modification Requests
  

Preferred Skills:

Experience providing end-user support.

Education:
High School Diploma or equivalent.