Senior Record Retrieval Specialist

Senior Record Retrieval Specialist (29738) Fully Remote • Danvers, MA 01923 Apply Overview Salary Range $15.00 - $15.00 Hourly Job Shift Monday - Friday Apply Description Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Senior Record Retrieval Specialist to join our Medical Records team. Job Description ***ONLY CANDIDATES WITH PRIOR RECORD RETRIEVAL EXPERIENCE WILL BE CONSIDERED*** As a Senior Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner. Essential Duties and Responsibilities All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities. Data Entry; Follow-up with providers (via phone, email, fax). This job requires frequent phone work ; Review of prepayment requests for accuracy and then inputting those into our system; Answering status requests made by the client; Processing rejections based on the client protocol; Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party. ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply! Job Type: Full-time Qualifications Prior experience in record retrieval (whether from the vendor side or the physician's side); Excellent written and verbal communication; Strong work ethic; Strong computer skills; Effective organizational skills; Ability to Multi-Task; Detail-oriented; Ability to work independently in a remote setting; Knowledgeable of basic Microsoft Office Programs (preferred); Appropriately maintaining the diary schedule set in place for follow-up; Ability to adhere to multiple client protocols; Entering accurate diary entries in the system for all events regarding workflow; Responding to client inquiries in a timely and appropriate manner;