Senior Revenue Assurance Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As Senior Revenue Assurance Analyst working hybrid in Five Ecom, Pasay City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do
This position is responsible for the execution of revenue assurance processes across a diverse portfolio of accounts, utilizing strong analytical, technical, and problem-solving skills to evaluate contract terms, develop complex Excel-based revenue models and templates, validate financial data, and resolve complex revenue-related issues. The role requires the accurate application of accounting guidance and revenue recognition principles to ensure the integrity of financial reporting.

The individual demonstrates strong ownership and leadership in managing revenue assurance activities, effectively coordinating large-scale projects, handling complex client and account matters, and collaborating with cross-functional stakeholders to drive issue resolution. Through a proactive and solutions-oriented approach, the role enhances process efficiency, mitigates financial and operational risks, and ensures the accuracy, completeness, and integrity of revenue reporting and financial results.

This position reports to the Manager of Revenue Assurance.

During a Typical Day, You’ll

• Revenue Recognition and Recording
  • Reading and comprehending complex contracts
  • Interpreting contract requirements and translating those requirements into an accrual/invoice template. Strong English comprehension and reading comprehension skills are a requirement to successfully execute this responsibility.
  • Reviewing and validating contract components
  • Gathering operational data from various reporting systems
  • Updating & maintaining relevant billing data in financial systems
  • Validating data provided by Operations/Workforce – this will require significant verbal and written communications with Operations. Strong speaking and writing skills are a requirement to successfully execute this responsibility.
  • Ensure that all charges are recorded completely and accurately
• Communicating with Operations staff regarding program specifications.
• Developing accrual templates for new clients, reviewing contracts, identifying the source of billing elements, and establishing effective monthly processes.
• Maintaining process documentation and compliance with those processes.
• Lead various process improvement projects related to revenue assurance and data accuracy.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location: PH-National Capital-Pasay City, Metro Manila