Senior Revenue Operations Manager
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Senior Manager, Revenue Operations
Location: Austin, TX (Hybrid) | Employment type: Contract (6-month initial term, with potential to extend or convert)
About Furnished Finder:
Furnished Finder is the trusted leader in mid-term rentals. We got our start in 2014 with a focus on traveling nurses and medical professionals. The site grew exponentially during Covid, going from fewer than 50,000 homes in 2020 to more than 300,000 properties today, making it one of the fastest growing consumer peer-to-peer marketplaces. We are now the go-to source for millions of travelers all over the country seeking monthly furnished rentals—serving traveling professionals of all kinds and increasingly displaced homeowners in need of interim housing. Unlike other rental platforms, we do not interfere with the owner’s bookings. No commissions, no booking fees. Our owners charge what they want, when they want, and decide who stays at their property every time.
When you join Furnished Finder, you are joining a leadership team with a combined 70+ years of real estate and travel industry experience. As we look ahead to Furnished Finder’s next chapter of growth, we are seeking talented self-starters who are hungry to grow and learn with this industry-leading team. With roles open in Austin, TX (HQ) and remote, we are growing fast and would love to consider you for our team!
Job Overview:
Furnished Finder is seeking a hands-on Senior Manager, Revenue Operations to improve how we measure, plan, and support our fast-moving B2C subscription business. Reporting to the COO and supporting a Sales organization of approximately 70 people, you will own Sales and Customer Success business requirements for HubSpot, build trusted reporting, and turn data into decisions that improve conversion, revenue per rep, value-added service (VAS) attachment, and retention. You will partner with Sales leadership, Finance, Ops Excellence and Systems, and Engineering to deliver prioritized improvements and measure their impact.
Our core product is a $199 annual listing subscription sold to property owners through a short, transactional sales cycle, with growing opportunities to attach value-added services at purchase. Our teams support new sales, reactivations, larger accounts, and retention. As our product mix evolves, this role will help us understand what customers buy, what each sale is worth, and what drives conversion, renewal, and account growth. Our core revenue systems are HubSpot, Snowflake, and Dialpad.
Key Responsibilities:
HubSpot Ownership and Sales Systems
Location: Austin, TX (Hybrid) | Employment type: Contract (6-month initial term, with potential to extend or convert)
About Furnished Finder:
Furnished Finder is the trusted leader in mid-term rentals. We got our start in 2014 with a focus on traveling nurses and medical professionals. The site grew exponentially during Covid, going from fewer than 50,000 homes in 2020 to more than 300,000 properties today, making it one of the fastest growing consumer peer-to-peer marketplaces. We are now the go-to source for millions of travelers all over the country seeking monthly furnished rentals—serving traveling professionals of all kinds and increasingly displaced homeowners in need of interim housing. Unlike other rental platforms, we do not interfere with the owner’s bookings. No commissions, no booking fees. Our owners charge what they want, when they want, and decide who stays at their property every time.
When you join Furnished Finder, you are joining a leadership team with a combined 70+ years of real estate and travel industry experience. As we look ahead to Furnished Finder’s next chapter of growth, we are seeking talented self-starters who are hungry to grow and learn with this industry-leading team. With roles open in Austin, TX (HQ) and remote, we are growing fast and would love to consider you for our team!
Job Overview:
Furnished Finder is seeking a hands-on Senior Manager, Revenue Operations to improve how we measure, plan, and support our fast-moving B2C subscription business. Reporting to the COO and supporting a Sales organization of approximately 70 people, you will own Sales and Customer Success business requirements for HubSpot, build trusted reporting, and turn data into decisions that improve conversion, revenue per rep, value-added service (VAS) attachment, and retention. You will partner with Sales leadership, Finance, Ops Excellence and Systems, and Engineering to deliver prioritized improvements and measure their impact.
Our core product is a $199 annual listing subscription sold to property owners through a short, transactional sales cycle, with growing opportunities to attach value-added services at purchase. Our teams support new sales, reactivations, larger accounts, and retention. As our product mix evolves, this role will help us understand what customers buy, what each sale is worth, and what drives conversion, renewal, and account growth. Our core revenue systems are HubSpot, Snowflake, and Dialpad.
Key Responsibilities:
HubSpot Ownership and Sales Systems
- Make customer ownership, lead routing, and handoffs clear across Sales and Customer Success by owning the prioritized HubSpot roadmap, lifecycle definitions, pipelines, and workflows.
- Deliver system improvements that teams adopt and that reduce manual work. Translate priorities into clear requirements and partner with Ops Excellence and Systems and Engineering on testing, implementation, and rollout.
- Make reporting reflect what was sold and how each team contributed through consistent data standards for subscriptions, value-added services, customers, and transactions.
- Improve lead handoffs and funnel visibility by aligning Marketing and Sales on shared lead and lifecycle definitions.
Reporting and Revenue Insights
- Give leaders a reliable view of funnel performance by building dashboards in HubSpot covering lead response, call activity (Dialpad), conversion, subscription sales, VAS attachment, reactivation, and renewal.
- Establish a reconciled view of sales and revenue with Finance by product, team, and channel, replacing manual scorecards with trusted, repeatable reporting.
- Help Sales leaders improve conversion, revenue per rep, attachment, and retention. Identify opportunities, recommend actions, and measure results against agreed baselines and targets.
- Show which property management software company (PMSC) partnerships generate incremental growth and where Sales effort produces value. Track partner referrals, conversion, subscriptions, VAS, and renewals; reconcile revenue-share payments with Finance and evaluate revenue retained after discounts and revenue share.
- Align quotas and staffing with sales opportunity and capacity. Model lead volume, conversion, seasonality, and ramp time, and recommend allocations with Sales leadership and Finance.
- Help managers act on performance gaps early by explaining attainment and its drivers by team, segment, and product, with recommendations for planning and coaching.
- Help compensation plans reward intended behaviors within approved cost parameters. Model incentives across Sales and Customer Success, starting with New Listings, and evaluate their effect on conversion, attachment, retention, and cost of sales.
- Ensure accurate, timely, and explainable incentive payments by calculating and reconciling commissions and bonuses with Finance and Payroll, resolving discrepancies, and documenting approved plans.
- Surface risks early enough for leaders to act through weekly and monthly sales and retention forecasts with Sales and Finance; test scenarios for pricing, product mix, and capacity.
- Make reliable Sales insights available across the organization by partnering with Engineering to connect HubSpot, Dialpad, and transaction data in Snowflake.
- Sustain improvements through training, communication, and adoption with Ops Excellence and Systems; confirm that changes are used and deliver the intended results.
What Success Looks Like:
- Trusted revenue reporting: Sales and Finance share a consistent, reconciled view of subscriptions, VAS, and revenue. Leaders can explain performance by team, product, channel, and partner with less manual reconciliation.
- Improved sales productivity: Analysis leads to changes that measurably improve conversion, revenue per rep, VAS attachment, and retention, with results tracked against agreed baselines and targets.
- More effective planning and incentives: Forecasts reveal risks early enough to act. Quotas reflect capacity and opportunity, and compensation plans reward intended behaviors within approved cost parameters.
- Clear partnership economics: Leaders understand which PMSC partnerships generate incremental growth, how effectively Sales converts their opportunities, and what Furnished Finder retains after discounts and revenue share.
- Systems that support execution: HubSpot reflects customer ownership and handoffs across teams. Prioritized improvements are adopted, reduce manual work, and give teams reliable information to act on.
- 6+ years in Revenue Operations, Sales Operations, or a comparable analytical role, including meaningful experience supporting a high-volume, transactional B2C subscription sales motion.
- Deep working knowledge of HubSpot (lifecycle stages, pipelines, workflows, reporting), with the ability to build reports and dashboards yourself and write requirements that are ready for others to build; a track record of improving CRM use across multiple teams.
- Experience building quota and compensation models. You can frame the right questions, challenge assumptions and outputs (including AI-assisted work), and explain what a model means for decisions and margins.
- Experience partnering with Finance on sales and revenue reporting, forecasting, or compensation, and with systems or technical teams on CRM data flows.
- Strong analytical judgment and communication skills; able to connect funnel metrics, product attachment, and retention to practical recommendations for leaders and frontline teams.
- Attention to detail, sound judgment with confidential compensation data, and the ability to lead cross-functional priorities through adoption.
- HubSpot Operations Hub, SQL, Snowflake or another data warehouse, or a BI tool such as Tableau, Looker, or Power BI.
- Experience with Dialpad or a similar sales calling platform.
- Experience in a marketplace, subscription, or direct-to-consumer business with a short sales cycle and multiple products sold at the point of purchase.
