Senior Review Officer, Clerk Grade 9/10

Pursuing fairness for the people of NSW

Vacancy: Senior Review Officer, Child Death Reviews Unit, Clerk Grade 9/10 – Community Services Monitoring and Reviews Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing or Temporary
Salary Range: Up to $166,786. Package includes salary ($133,348 – 146,945), employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The Role

The Child Death Review Unit (CDRU) is responsible for the statutory functions of Parts 5A and 6 of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA). This work also contributes to the Ombudsman’s broader monitoring and review of the delivery of community services in CS CRAMA.

The Ombudsman’s child death review functions include:

• convening and supporting the NSW Child Death Review Team (CDRT) – a group of experts in healthcare, child development, child protection and research, as well as representatives of key government agencies – to maintain a register of all child deaths in NSW, classify those deaths according to cause, demographic criteria and other relevant factors, identify trends and patterns relating to those deaths, undertake research, and make recommendations that may assist in preventing child deaths (Part 5A), and

• reviewing the deaths of children in circumstances of abuse or neglect, and the deaths of children in care or detention. A key focus of this work is identifying practice and systems issues that may contribute to deaths, or that may expose other children to risks in the future (Part 6).

The Senior Review Officer (SRO) undertakes complex reviews of the deaths of children, prepares reports and correspondence, and ensures the integrity of data collection in relation to the deaths of children. The SRO also conducts and assists with projects or initiatives aimed at preventing or reducing the likelihood of child deaths, and related issues. The SRO contributes to preparation of statutory reports and relevant education and engagement initiatives.

About you

· You will have substantial experience in conducting case reviews and analysing complex matters, including identifying systemic issues through the examination of records, policies and legislative requirements.

· You will be an excellent written and verbal communicator, with the ability to prepare complex correspondence and reports, work effectively both independently and as part of a team, and demonstrate strong leadership and supervisory capability.

· You will also bring relevant experience or knowledge across sectors such as community services, health or government, supported by a tertiary qualification in a relevant discipline (or equivalent working experience).

· You will have a current WWCC clearance issued from the Office of the Children’s Guardian.

· You will have strategies in place to support your own wellbeing and are willing to participate in the office’s wellbeing program.

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman.
• Flexibility and the capacity to work in a hybrid way.
• Work life balance with a 35-hour work week.
• Close to public transport - office is adjacent to Town Hall Train Station.
• Great team environment and culture including professional supervision on a team wellbeing strategy.
• Access to Fitness Passport.
  
  

Notes:

• Online applications must consist of (please combine in one document):
• Covering letter (max 2 pages) highlighting how you meet the core capabilities of the role you are applying for.
• CV outlining your skills, knowledge, and experience as relevant to this role.
• The assessment process will be conducted by a standard panel assessment process.
• A recruitment pool will be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
• Short listed candidates will be subject to security and other vetting processes.
• Only applications that are submitted through the NSW Ombudsman Career site will be accepted.
• Late applications will not be accepted.
• All temporary roles may have the opportunity for ongoing employment.

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role description
NSW Ombudsman Website

Closing date: 10am, Thursday, 15 October 2026

Inquiries can be directed to Recruitment team via recruitment@ombo.nsw.gov.au

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Sheena on recruitment@ombo.nsw.gov.au.

The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.