Senior Sales Specialist - DHF Sales NSW

About Doctors’ Health Fund

Doctors’ Health Fund is a restricted private health insurer dedicated exclusively to the medical community and their families. Proudly part of the Avant Mutual Group, we’re owned by doctors, not shareholders, and support more than 50,000 members across Australia. We’re focused on providing quality health cover, exceptional member service and genuine support to Australia’s medical community.

About the Role

We’re looking for an experienced Senior Sales Specialist to join our Doctors’ Health Fund team. In this role, you’ll manage complex sales and retention opportunities, helping doctors and healthcare professionals find private health cover that meets their needs, including Overseas Visitors Health Cover (OVHC). As a senior member of the team, you’ll also be a subject matter expert across our products, systems and processes. Alongside achieving strong sales results, you’ll support and coach other Sales Specialists, share best practice and contribute to improvements across the sales and member experience.

This is a permanent, full-time role based in Sydney, with hybrid working and five days per fortnight in the office.

Key Responsibilities

• Manage complex inbound and outbound sales, retention and upgrade opportunities
• Deliver needs-based conversations and recommend suitable health insurance solutions
• Consistently work towards sales, retention and conversion targets
• Identify cross-sell, retention and growth opportunities
• Act as a subject matter expert across Doctors’ Health Fund products, including OVHC
• Support team members with complex enquiries, escalations and member scenarios
• Coach and support Sales Specialists through knowledge sharing, feedback and best practice
• Maintain strong knowledge of relevant regulatory and compliance requirements
• Partner with Member Services, Marketing, Claims and Business Development to support member and commercial outcomes
• Contribute to improvements across sales processes, systems and the overall member experience

Key Capabilities

You’ll be an experienced sales professional who is comfortable working in a target-driven environment and supporting others to succeed. You’ll ideally bring:

• 1–3 years’ experience in sales and/or retention within a complex or regulated environment
• A proven track record of achieving sales and retention targets
• Strong needs-based selling and objection-handling skills
• Excellent communication, relationship-building and influencing skills
• Strong commercial awareness and a customer-focused approach
• The ability to understand and communicate complex product and regulatory information
• Experience coaching, mentoring or supporting the development of others
• Strong attention to detail, organisation and systems capability
• A tertiary qualification in business, health, finance or a related discipline, or equivalent industry experience
• Private health insurance or financial services experience is highly regarded
• Experience with OVHC, health insurance retention or high-volume/contact centre sales is advantageous
• ASIC RG146 Tier 1 General Insurance compliance is desirable

If you require any adjustments during the recruitment process, including an alternate application form, please don’t hesitate to contact us at careers@avant.org.au, or call Jack Dingle - Talent Acquisition Specialist on 0478994841

Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.

Our inclusive workplace is somewhere everyone can succeed.

Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au