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Senior Sales Support
Position Summary:
Sales Support is responsible for coordinating between the sales team and our customers to deliver the best customer experience through customer/project onboard to project completion.
Primary Responsibilities:
- Coordinate service and support for sales activities, working with internal and external customers, contractors, and/or business partners.
- Provide tools, resources, services, and analysis to enable team members to perform their jobs more effectively and focus on customers.
- Manage high-volume quoting activities through advanced Excel usage and analysis, ensuring pricing accuracy, identifying discrepancies, and providing timely reporting to internal stakeholders
- Maintain a strong relationship with supply chain and operations partners for daily activity and production quality
- Supports the sales team with customer communication related to multi-unit renovation projects.
- Coordinates with order processing, supply chain and operations on timing of cabinet assembly and delivery.
- Create and process contracts for all accounts. Communicate any items to be addressed and/or needs for revision prior to contract execution.
- Determine if a sale is complete by ensuring the contract, pricing tool, and CRM opportunity match.
- Coordinate meetings as necessary for internal and external parties.
- Develop policies, procedures, training, and testing as needed.
- Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication, and in person according to all company policies, standard operating procedures, and contract coverage.
- Maintains current knowledge of all company policies, procedures, & programs
- Address customer concerns, rectify any errors, and enter customer orders with a high level of accuracy.
- Other tasks as deemed necessary.
Required Education & Skills
- Bachelor’s degree in business, sales/marketing or a related field or relevant equivalent work experience
- Proven work experience as a Sales support specialist or Sales support associate
- Demonstrated hands-on experience with ERP and CRM systems required; prior experience with Oracle-based applications required
- Advanced level proficiency in Microsoft Excel – including use of PivotTables, VLOOKUP, conditional formatting, and complex formula creation – applicants with only basic spreadsheet skills will not be considered.
- Proven track record of identifying data issues, resolving discrepancies, and ensuring the accuracy and reliability of critical business information.
- In-depth understanding of sales principles and customer service practices
- Flexibility to operate with sales team and customer schedule in mind
- Strong customer service skills with the ability to communicate professionally, build trust, manage relationships, and consistently meet the needs of internal and external customers.
- Strong planning skills to accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks
- Strong analytical and creative problem-solving skills
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