Senior Sales Support Analyst

Job Description

Innovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you.

Location: This position is eligible for remote work in the United States. To support collaboration, enablement, and operational alignment, periodic travel is required.

The successful candidate will be expected to travel to Business Development Representative (BDR) Centers of Excellence, including Jacksonville, Florida and London, United Kingdom, at least quarterly. Additional domestic and international travel may be required based on business needs.

About the role:

The Operations & Enablement Analyst supports pod-level execution across the Business Development Representative organization. This role partners with BDR managers and teams to improve performance visibility, tool adoption, process consistency, and operational readiness. You'll conduct KPI and trend analysis, create enablement and documentation resources, support training on tools and processes, and help managers identify opportunities to improve productivity, pipeline quality, and execution consistency.

Your key responsibilities:

Performance Analytics & Business Insights

• Analyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics.
• Conduct recurring KPI and trend analysis to identify performance gaps, risks, opportunities, and coaching priorities.
• Prepare scorecards, insights, and summaries to support manager reviews, pod-level business discussions, and leadership updates.

Manager & Pod Support

• Partner with BDR managers to support pod-level operating rhythms, performance reviews, and execution planning.
• Help managers understand the story behind performance trends and identify potential root causes behind gaps.
• Support follow-up actions tied to performance improvement, process adherence, tool adoption, and operational priorities.

Tools, Technology & Training

• Support training and adoption for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools.
• Create and deliver tool training materials for new hires, existing BDRs, and managers.
• Develop user guides, job aids, quick reference materials, and process documentation to support consistent tool usage.

Documentation & Enablement Support

• Create, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources.
• Translate business priorities and process changes into clear, practical documentation for BDRs and managers.
• Support onboarding and readiness activities by ensuring materials are current, easy to follow, and aligned to expected ways of working.

Operational Governance & Process Support

• Support process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities.
• Track recurring operational issues, documentation gaps, adoption challenges, and process improvement opportunities.
• Help maintain operating standards, ways of working, and supporting materials for pod-level execution.

What you bring:

Required Qualifications

• Bachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent work experience.
• 2+ years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar function.
• Experience supporting sales, business development, customer-facing, or revenue-generating teams.
• Strong analytical skills with experience reviewing performance metrics, identifying trends, and summarizing insights.
• Experience creating reports, scorecards, presentations, documentation, or training materials.
• Ability to translate data and process information into clear recommendations and practical guidance.
• Proficiency with Microsoft Excel and PowerPoint.
  

Preferred Qualifications:

• Experience supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams.
• Experience using CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms.
• Experience developing SOPs, playbooks, job aids, onboarding materials, or training resources.
• Experience conducting KPI analysis, trend analysis, root cause analysis, or performance reporting.
• Experience supporting technology adoption, change management, or process improvement initiatives.
• Experience partnering directly with frontline sales or business development managers.
• Familiarity with AI-enabled productivity tools, sales workflow automation, or data visualization platforms.

What we offer you:

Ready to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.

Our benefits include:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Internal career growth opportunities

• Inclusive and diverse work environment

• Resources to invest in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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