Senior Salesforce Administrator

Job Description This is a remote position. Respon​sibilities: Assist in the resolution of business challenges and the definition of system needs in collaboration with stakeholders. Assist in the translation of product roadmap features into well-defined product requirements/user stories and acceptance test criteria. Assist with communication coordination and resolution of risks, issues, and changes related to the Product Backlog Data knowledge and active participation in data discovery using data management systems and/or other data sources Change configurations such as workflow, process builder, assignment rules, fields, page layouts, record types, dynamic layouts, custom settings, custom metadata, actions, web-to-lead and web-to-case, list views, dashboards, and reports. Manage all elements of user and license configuration, such as new user/transfer/deactivation, profiles, roles and hierarchies, ownership transfers, permissions, public groups, and sharing rules. Manage all aspects of user and license setup, including new user/transfer/deactivation, profiles, roles and hierarchies, record ownership transfers, permissions, public groups, and sharing rules. Manage all security settings, conduct regular security/configuration audits, and Health checks to optimize system security and performance. Manage user support requests, maintain optimal issue resolution turnaround Regularly audit data to uncover and resolve data integrity issues, perform data cleanup and de-duplication Manage sandbox environment setup Maintain technical documentation and participate in testing of new functionality Requirements Qualifications Salesforce Administrator or Advanced Administrator Certification 5+ years of Salesforce Administrator experience 5+ years of Salesforce.com and other Salesforce product development on the force.com platform Knowledge of a wide range of project management approaches (waterfall, agile, scrum, hybrid, etc.) Knowledge of SDLC tools (Jira or equivalent) Salesforce configuration, workflows, object customization, and security model Understanding of Lightning Platform • Strong analytical skills with a thorough understanding of how to interpret business needs and translate them into technology and operational requirements An enthusiastic, professional, and self-assured team player with a strong emphasis on customer success who can present successfully even in difficult situations. Microsoft Office (Project, Word, Excel, and PowerPoint) experience, email and electronic calendar (Outlook), Zoom