Senior Salesforce Administrator

The Senior Salesforce Administrator is responsible for the day-to-day configuration, administration, security, and continuous optimisation of DeterTech's Salesforce platform, ensuring it efficiently supports the organisation's commercial, operational, and customer objectives. Serving as a senior subject matter expert for Salesforce, the role leads complex technical configuration, drives best practices in system setup, and works closely with business stakeholders to design scalable, user-friendly solutions. The role balances advanced hands-on technical configuration with cross-functional business analysis, ensuring Salesforce maintains high standards of data quality, security, user adoption, and system stability as the business grows. This is a remote role, although we value regular face-to-face collaboration. We would ideally like someone who can attend our Telford office around once a week if based locally , with a minimum expectation of a couple of office visits per month for those based further afield. Key Responsibilities Platform Administration & Operations Act as the senior administrator for the Salesforce environment, ensuring platform stability, optimal performance, and operational alignment with business needs. Support the execution of the Salesforce roadmap, identifying practical opportunities to enhance functionality, automation, and user experience. Promote best practices in system administration, environment management (sandboxes), and user governance across the organisation. Evaluate tri-annual Salesforce releases and new features, recommending relevant enhancements to internal stakeholders. Configuration & Solution Design Develop advanced platform configuration and customisation, including custom objects, fields, record types, complex Flows, validation rules, reports, and dashboards. Translate business and user requirements into scalable technical solutions that streamline workflows and enhance user productivity. Proactively identify process bottlenecks and automate manual business activities using Salesforce Flow and standard platform tools. Assist with third-party app integrations (AppExchange) and data management between Salesforce and connected business systems. Business Partnership & Requirements Gathering Collaborate closely with teams across Sales, Customer Success, Marketing, Operations, and IT to understand operational challenges. Serve as a key technical contact for Salesforce enhancements, change requests, and optimisation projects. Facilitate requirements-gathering discussions to turn business requests into clear functional and technical specifications. Provide constructive guidance to ensure proposed requests align with Salesforce best practices rather than over-customisation. Data Governance, Security & Compliance Maintain high standards of data hygiene, accuracy, and structural integrity across all Salesforce objects. Manage user access, profiles, roles, permission sets, sharing rules, and security policies in alignment with company data protection standards. Establish and execute routine audit procedures for data quality, permissions, and system maintenance. Monitor overall system health, governor limits, and storage, proactively resolving issues or risks. Reporting, Dashboards & Analytics Design, build, and maintain robust reporting structures and executive dashboards to deliver operational and commercial visibility. Support department leads with custom reports, data extracts, and analytical views to drive data-informed decision-making Train users and managers on self-service reporting capabilities to increase data engagement. User Support, Escalation & Capability Building Serve as the senior escalation point for complex tier-2 and tier-3 Salesforce support queries and technical issues. Design and deliver user training sessions and super-user enablement programs across business departments. Create and maintain up-to-date system documentation, standard operating procedures (SOPs), and end-user guides. Champion platform adoption by actively gathering user feedback and resolving usability friction. System Optimisation & Continuous Improvement Regularly audit existing workflows, legacy configurations, and technical debt to simplify and streamline the platform. Support digital transformation initiatives by contributing technical insights and executing hands-on build work. Stay updated with emerging Salesforce technologies, certifications, and industry trends to continuously bring value to the organisation. Skills, Knowledge & Expertise Proven hands-on experience as a Salesforce Administrator in a commercial or corporate environment (typically 3–5+ years). Salesforce Certified Administrator (ADM-201) is required. Salesforce Certified Advanced Administrator (ADM-211) or Salesforce Certified Platform App Builder is highly desirable. Additional certifications (e.g., Sales Cloud or Service Cloud Consultant) are an advantage. Technical & Functional Skills Deep hands-on expertise with Salesforce Flow Builder, Process Automation, Object Manager, and Security/Sharing Models. Strong proficiency with data manipulation tools (Data Loader, DemandTools, or Workbench) and data governance techniques. Proven track record of gathering requirements, writing clear documentation, and building declarative solutions without custom code where possible. Experience managing sandboxes, deployment environments (Change Sets, DevOps Centre, or third-party deployment tools), and release management processes. Behaviours & Key Attributes Strong analytical and problem-solving skills with meticulous attention to detail. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. User-focused mindset with a passionate approach to driving system adoption and user satisfaction. Ability to manage competing priorities and deliver quality outcomes in a fast-paced environment. Proactive, collaborative team player who takes ownership of technical issues through to resolution. Key Measures of Success Platform Performance: Salesforce operates reliably, securely, and effectively to support business operations. Business Adoption: High levels of user engagement, capability, and adoption across the organisation. Continuous Improvement: Successful delivery of platform enhancements that improve efficiency and user experience. Data Quality: High levels of data integrity, governance, and reporting accuracy. Stakeholder Satisfaction: Positive feedback from business stakeholders and effective delivery of platform requirements. Strategic Contribution: Salesforce capability evolves in line with organisational objectives and supports commercial and operational growth.