Senior Salesforce Administrator

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

The Senior Salesforce Administrator is a hands-on senior technical resource responsible for the administration, configuration, optimization, integration support, and ongoing operation of the Salesforce platform and related enterprise applications.

This role works closely with business stakeholders, Business Systems Analysts (BSAs), Sales Operations, IT teams, Salesforce developers, integration resources, and external partners to translate business requirements into scalable and maintainable Salesforce solutions.

The Senior Salesforce Administrator serves as a platform subject-matter expert and is responsible for maintaining the overall health of the Salesforce environment, including security, user access, data quality, business process automation, system configuration, reporting, integrations, testing, deployments, and production support.

The ideal candidate has extensive hands-on Salesforce administration experience, strong technical and analytical skills, and the ability to understand complex business processes. This individual should be comfortable challenging requirements when appropriate, recommending Salesforce best practices, troubleshooting complex production issues, and determining when a solution should use standard Salesforce functionality, Flow, integration, or custom development.

This position will also play an important role in maintaining platform standards and ensuring Salesforce remains secure, scalable, supportable, and aligned with organizational and regulatory requirements.

Education and Experience Requirements

Required

• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, or a related field. Equivalent professional experience may be considered in lieu of a degree.

• 5+ years of hands-on Salesforce administration and configuration experience, preferably supporting a complex enterprise Salesforce environment.

• Strong experience with Salesforce configuration, including:

• Custom and standard objects

• Fields and relationships

• Record types

• Page layouts

• Lightning record pages

• Dynamic Forms

• Validation rules

• Approval processes

• Custom metadata/configuration

• Advanced experience designing and maintaining Salesforce Flow, including record-triggered, screen, scheduled, and autolaunched Flows.

• Strong understanding of Salesforce security architecture, including:

• Profiles

• Permission Sets

• Permission Set Groups

• Roles

• Organization-Wide Defaults

• Sharing Rules

• Field-Level Security

• Experience administering users, access, licenses, roles, permissions, and security controls.

• Strong knowledge of Salesforce data models and relational data concepts.

• Experience with data imports, exports, migrations, data cleansing, duplicate prevention, External IDs, and overall data quality management.

• Experience troubleshooting complex Salesforce application, security, automation, data, and production issues.

• Experience supporting Salesforce integrations with enterprise applications using REST APIs, SOAP Web Services, MuleSoft, middleware, or similar integration technologies.

• Ability to work with developers and integration teams to define data mappings, integration requirements, error handling, data ownership, and system-of-record requirements.

• Experience with Salesforce sandboxes, testing, change management, release management, and production deployments.

• Experience with source control and/or CI/CD deployment processes in a Salesforce environment.

• Experience creating and maintaining Salesforce reports, dashboards, and custom report types.

• Strong understanding of Salesforce platform limits and how automation and configuration decisions can impact system performance and scalability.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Ability to translate complex business requirements into scalable Salesforce solutions.

• Ability to work directly with business stakeholders and BSAs to clarify requirements and recommend appropriate solutions.

• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.

Preferred

• Salesforce Administrator Certification

• Salesforce Advanced Administrator Certification

• Salesforce Platform App Builder Certification

• Salesforce Business Analyst Certification

• Salesforce Platform Developer I Certification

• Experience with Apex, SOQL, Lightning Web Components, or other Salesforce development technologies. The ability to understand and troubleshoot custom code is preferred, but this is not primarily a Salesforce developer position.

• Experience working in laboratory, healthcare, life sciences, medical device, pharmaceutical, or other regulated environments.

• Experience supporting enterprise Salesforce environments with 400+ users.

• Experience participating in large Salesforce implementations, migrations, upgrades, or enterprise transformation initiatives.

Key Responsibilities

• Serve as the Senior Salesforce Administrator and platform subject-matter expert, providing technical guidance and promoting Salesforce best practices.

• Administer and maintain users, roles, profiles, permission sets, security, sharing, and access controls to ensure appropriate and secure platform access.

• Partner with business stakeholders and BSAs to translate business requirements into scalable, maintainable Salesforce solutions.

• Configure and enhance Salesforce using standard platform capabilities, declarative tools, and Salesforce Flow, including troubleshooting complex automation.

• Evaluate requirements and determine the appropriate solution using standard configuration, Flow, integration, or custom development, while minimizing unnecessary customization.

• Support and troubleshoot Salesforce integrations with MuleSoft and other enterprise applications, partnering with developers when Apex, LWC, APIs, or custom development is required.

• Maintain Salesforce data quality and integrity, including imports, migrations, duplicate management, data maintenance, and system-of-record considerations.

• Troubleshoot and resolve complex production issues involving configuration, automation, integrations, security, user access, performance, and data.

• Manage sandboxes, testing, release activities, configuration changes, and production deployments, ensuring solutions are secure, scalable, and supportable.

• Develop and maintain reports, dashboards, system documentation, and platform standards, while mentoring other administrators and identifying opportunities to improve business processes.

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.

About Us

Come Make a Difference with Us.

Sotera Health is driven by its mission, Safeguarding Global Health®. Along with our three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs® – we are a leading global provider of mission-critical end-to-end sterilization solutions and lab testing and advisory services for the healthcare industry.