Senior Salesforce Agentforce Engineer

We are looking for an experienced Senior Salesforce Agentforce Engineer to join a project for a leading US technology and entertainment company operating a large-scale TV streaming ecosystem.

You will help drive the adoption of AI-powered solutions across Salesforce Sales Cloud and Service Cloud, designing and implementing intelligent agents that enhance business processes, automate workflows, and improve operational efficiency.

The role combines hands-on Salesforce development with Agentforce implementation, Data Cloud integration, and technical solution design. You will work closely with international business and technical teams, contributing to the development of scalable, secure, and reliable Salesforce solutions.

Core skills you’ll bring

• 7+ years of professional IT experience, with a strong background in Salesforce development.

• At least 6 months of hands-on commercial experience implementing Agentforce solutions in production environments.

• Strong proficiency in Apex, Lightning Web Components (LWC), Flows, SOQL, and the Salesforce security model.

• Solid experience with Salesforce deployment processes, CI/CD, and Salesforce DX.

• Deep understanding of Salesforce Sales Cloud and Service Cloud.

• Practical experience with Data Cloud (Data 360), including data modeling, unification, and activation.

• Experience integrating Salesforce with external systems using REST/SOAP APIs and middleware.

• Understanding of agentic AI concepts, including agent configuration, actions, instructions, and guardrails.

• Salesforce Certified Agentforce Specialist certification.

• Salesforce Certified Data 360 Consultant (formerly Data Cloud Consultant) certification.

• Strong communication skills and the ability to collaborate with both technical and business stakeholders.

• Upper-Intermediate or higher English proficiency.

Nice-to-have

• Experience with Model Context Protocol (MCP) and headless architectures.

• Knowledge of event-driven integration patterns.

• Additional Salesforce certifications, particularly:

  • Agentforce Sales Consultant or Agentforce Service Consultant

  • Platform Developer I or II

  • JavaScript Developer

  • Platform App Builder

  • Platform Integration Architect

  • Application Architect or System Architect

The impact you'll create

• Design, develop, and deploy AI agents using Salesforce Agentforce, including topics, actions, instructions, and guardrails.

• Extend and optimize Sales Cloud and Service Cloud capabilities to support AI-driven business processes.

• Integrate Agentforce with external systems and services through APIs, MCP, and headless architecture approaches.

• Leverage Data Cloud (Data 360) for data modeling, unification, activation, and grounding AI agents in relevant business data.

• Develop and maintain Salesforce solutions using Apex, LWC, Flows, and integration technologies.

• Build and maintain REST/SOAP and event-driven integrations.

• Test, monitor, troubleshoot, and continuously improve AI agent performance, reliability, and quality.

• Participate in technical and architectural discussions, conduct code reviews, and promote engineering best practices.

• Collaborate with international business and engineering teams to translate requirements into effective technical solutions.

 People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.